BethlehemRecruiter Since 2001
the smart solution for Bethlehem jobs

Customer Service Agent

Company: iQor
Location: Bethlehem
Posted on: September 12, 2020

Job Description:

Req ID: 21261Additional Work Locations:We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let's get started!SummaryWe are searching for a polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.Responsibilities* Target Hire Date: September 28, 2020* Answering calls from Providers, Consumers and Insurance companies regarding Medical biling.* Responsible for basic computer and team communication via-email, memos, voicemails, etc.* Ability to use customers systems.* Responsible for best demonstrated practices for productivity enhancements.* Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.* Meet department productivity and quality standards.* Strive for first call resolution and take true ownership of customer needs and issues.* Communicate and follow instructions for one call customer resolution.* Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.Requirements* Must be flexible to work hours of operations from 8am-7pm, Monday - Friday.* Experience in customer service experience in a transaction-based environment such as a call center, demonstrating ability to be empathetic and compassionate is preferred.* Experience with/knowledge of medical billing or medical insurance preferred.* Must have excellent voice quality and present a professional demeanor and abiity to maintain a helpful/knowledgeable tone on all calls handled.* Must show empathy and understanding when speaking with callers, particularly those reportig losses.* Strong computer and system navigation skills required.* Agents may work in a variety of systems in order to assist callers.* Strong typing skills required.* Excellent written communication skills required-grammar, punctuation, correct sentence structure required.Education RequirementHigh school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.Physical RequirementsAbility To:* Speak and sit for extended periods of time.* Stand and walk or otherwise traverse occasionally in order to be accessible to the production floor.* Exert at up to 10 lbs. of force to push, pull or otherwise move objects.* Carry or lift objects up to 10 lbs.* Have close visual acuity to perform activities such as: preparing and analyzing data and/or documents; and/or viewing a computer terminal.* Occasionally bend, reach, kneel, or twist for minimal periods of time.iQor.com

Keywords: iQor, Bethlehem , Customer Service Agent, Sales , Bethlehem, Pennsylvania

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Credentialed Tax Expert - CPA, Enrolled Agent or Practicing Attorney Seasonal Remote
Description: Overview 10 10 If you are a highly motivated individual with an active unrestricted credential CPA/EA/Practicing Attorney and excellent communication skills, we need you to help our customers complete (more...)
Company: Intuit
Location: Wallington
Posted on: 09/20/2020

Sales Support Specialist
Description: Our Bergen County NJ client in the import and distribution industry, is looking
Company: Parker + Lynch
Location: New York
Posted on: 09/20/2020

Pre-Sales Architect (Big Data Analytics Solutioning)
Description: Who we are For 30 years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower (more...)
Company: Stefanini
Location: New York
Posted on: 09/20/2020


Credentialed Virtual Tax Professional - CPA, Enrolled Agent or Attorney
Description: Overview 10 10 If you are a highly motivated individual with an active unrestricted credential CPA/EA/Practicing Attorney and excellent communication skills, we need you to help our customers complete (more...)
Company: Intuit
Location: Carlstadt
Posted on: 09/20/2020

Veterinary Client Service Representative
Description: Company OverviewAt Carroll Gardens Veterinary Group also called The Garden Vet , we offer full-service medical treatment, routine check-ups including vaccinations, puppy and kitten consultations, emergency (more...)
Company: United Veterinary Care
Location: Brooklyn
Posted on: 09/20/2020

Director, Enterprise Sales
Description: As a Director, Enterprise Sales, you are responsible for growing our client base with a focus on Fortune 50-500 clients across the United States. You are committed to winning and taking advantage of the (more...)
Company: Yext
Location: New York
Posted on: 09/20/2020

Customer Service/Sales
Description: Job DescriptionPosition Purpose:Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn
Company: Home Depot
Location: Cliffwood
Posted on: 09/20/2020

Sales Associate
Description: OverviewWith our biggest product about to launch, we are searching for a pure hunter who is ready to for their first real opportunity to generate meaningful revenue. We have 60 of the top hedge funds (more...)
Company: Paragon Intel
Location: New York
Posted on: 09/20/2020

Dental Sales Representative
Description: Join this innovative and progressive international dental sales organization as their next Sales Representative in Long Island-Queens-Brooklyn, NY metro territory. This territory has a solid track record (more...)
Company: Culver Careers
Location: Flushing
Posted on: 09/20/2020

Credentialed Tax Advisor - CPA, Enrolled Agent or Attorney
Description: Overview 10 10 If you are a highly motivated individual with an active unrestricted credential CPA/EA/Practicing Attorney and excellent communication skills, we need you to help our customers complete (more...)
Company: Intuit
Location: Wallington
Posted on: 09/20/2020

Log In or Create An Account

Get the latest Pennsylvania jobs by following @recnetPA on Twitter!

Bethlehem RSS job feeds