Senior Cloud Reliability Analyst

Company: Epicor
Location: Bensalem
Posted on: May 22, 2025

Job Description:

The Senior Cloud Reliability Analyst is responsible for the daily operations and maintenance of our Public Cloud, Government Cloud and Enterprise Accounts. This role involves deploying, monitoring, and maintaining cloud applications, as well as handling incoming requests from these accounts.What You Will Be Doing:

• The duties and responsibilities include analyzing application logs and monitoring live production, promptly addressing action items and alerts.
• The role involves responding to requests from customers during their scheduled working hours and providing support as a Subject Matter Expert (SME) to groups outside the IT organization.
• Collaboration with development, operations, and infrastructure teams is essential to develop effective automation solutions.
• The position requires working one of two shifts: Thursday to Sunday or Saturday to Tuesday, with each shift consisting of four 10-hour days.What You Will Likely Bring:
  • Experience with configuration and administrative functions of either Kinetic or Prophet 21 ERP Applications
  • Experience with Microsoft Azure, AWS or similar technologies required.
  • Experience with Microsoft Active Directory required.
  • Experience with AKS, Cosmos DB, Containerization
  • Ability to troubleshoot and maintain various software applications.
  • Ability to work both independently and as a team to accomplish departmental goals.
  • Advance knowledge of SQL.What Could Set You Apart:
    • 5+ years applicable experience and demonstrated success/knowledge.
    • 2+ years of specialized/industry experience.
    • Bachelor's degree (or equivalent experience).#LI-SK #LI-HYRBIDAbout EpicorAt Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.We're Proactive, Proud, Partners.Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs.Competitive Pay & Benefits
      • Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
        • Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
          • Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
            • Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
              • Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
                • Global Mobility: Comprehensive support for international relocations and permanent residency processes.Equal Opportunities and Accommodations StatementEpicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you-that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.We are an equal-opportunity employer.Range:Minimum: $70,000 USD Maximum: $200,000 USDThe salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.Recruiter:Scott Keough

Keywords: Epicor, Bethlehem , Senior Cloud Reliability Analyst, Professions , Bensalem, Pennsylvania