Field Support Technician
Company: St. Luke's University Health Network
Location: Allentown
Posted on: April 17, 2024
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Job Description:
St. Luke's is proud of the skills, experience and compassion of
its employees. The employees of St. Luke's are our most valuable
asset! Individually and together, our employees are dedicated to
satisfying the mission of our organization which is an unwavering
commitment to excellence as we care for the sick and injured;
educate physicians, nurses and other health care providers; and
improve access to care in the communities we serve, regardless of a
patient's ability to pay for health care.
The Field Support Technician is a Tier-1 member of the Customer
Support Team with the Information Technology Department. The
position is intended as an entry-level IT role incorporating
service responsibilities and assignments that expose and build
experiences and skills of employees across the various IT technical
support fields. This position requires excellent customer service
skills, a strong technical aptitude and drive, combined with
general knowledge and experience in computer and/or
telecommunications/phone related support; electrical/data/phone
cabling experience in construction environments and/or related
education/training in computer or telecommunications related
technologies.
JOB DUTIES AND RESPONSIBILITIES:
PHYSICAL AND SENSORY REQUIREMENTS:
Sitting for up to 7 hours per day, 4 hours at a time; standing for
up to 7 hours per day, 4 hours at a time; walking for up to 2 hours
a day, 1 hour at a time. - Requires crouching, kneeling, and
lifting of objects weighing up to 60 pounds, pushing objects
weighing up to 80 pounds. -Requires hand and finger dexterity to
perform repairs of small equipment and to use computer equipment. -
Seeing as it relates to general, near, color, and peripheral
vision. - Hearing as it relates to normal and telephone
conversations.
EDUCATION:
Military/Vocational Technical Training and Certification and/or
related Associates Degree in Electrical engineering - Fiber
Optics/Low Voltage -Wire System Management (or related field) or
equivalent work experience is preferred.
TRAINING AND EXPERIENCE:
On to two (1 - 2) years of technical service and support experience
in one of the following areas: PC -Desktop/Applications;
Phone-Telecommunications/cable installation/Electrical is
preferred.Application and Operating System Experience: - Working
knowledge with MS Office 2000-2007 Products are preferred.
Microsoft XP - 2007 Operating System & driver maintenance
experience is preferred.Hardware Experience: - Data/Voice Cable
installation/termination and certification experience is preferred.
Electronic equipment set up; PC and Phone repair experience is
preferred.
Please complete your application using your full legal name and
-current home address. -Be sure to -include -employment history for
-the past seven (7) years, including your present employer. -
Additionally, you are -encouraged to upload a current resume,
including all work history, education, and/or certifications and
-licenses, if applicable. -It is highly recommended that you create
a profile at the conclusion of submitting your first application.
-Thank you for your interest in St. Luke's!!
Keywords: St. Luke's University Health Network, Bethlehem , Field Support Technician, Professions , Allentown, Pennsylvania
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