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Summer 2019 Individual Markets Operations Internship

Company: Guardian Life
Location: Bethlehem
Posted on: January 12, 2019

Job Description:

Internship OverviewOur Internship Program is a paid 10-week learning experience where you will be immersed in the daily environment of a thriving Fortune 250 global financial services company.

You will gain invaluable industry and organizational knowledge through daily business interactions and job assignments, in addition to engaging in projects that directly affect our business, interact with senior leaders in conversational settings, and network with employees and interns across our regional offices.Role DescriptionThe Operations Team administers various business practices through levels of efficiency. Opportunities in this area can include:

  • Robotic Process Automation (RPA) Responsible for partnering with multiple business units to assess use cases for implementing RPA; the application of technology (software robot) to interpret existing applications for processing transactions, triggering responses, and interacting with other digital systems. Responsibilities include working with subject matter experts to assess existing opportunities, ensuring there are proper process maps, procedure documents & SOPs in place, creating a post bot scenario business continuity plan, conducting an impact analysis, etc.
  • Practice Management You will be a part of a core team helping to streamline agency operations and advance adoption of Guardians eSolutions across Life, Disability and Wealth Management. The role is responsible for enhancing the business strategy, and innovation initiatives for IMOSS. In this role youll participate in agency practice management assessments with subject matter experts across IM OSS; document recommendations, observations and a comprehensive improvement strategy. Youll also develop and analyze metric reports to support agency practice management initiatives.
  • Life & Disability New Business Projects You will be responsible for supporting strategic projects for the New Business Team including automation, operational excellence, streamlining new business operations and supporting employee development and engagement.
  • Wealth Management You will be responsible for quickly understanding the key contributors across wealth management operations and will need to obtain a high-level understanding of the processes we perform. You will spend the bulk of their time working on process mapping exercises for critical functions with subject matter experts and identifying opportunities for process improvements. This will allow the team to have further visibility of processes end to end, more easily evidence changes/improvements, identify risks and build cross functional knowledge. You will need to quickly become self-proficient with VISO and must be able to work independently. Youll also facilitate meetings and leverage existing documents to support this challenge.

    Role Responsibilities

    • Embrace and support change to move the organization forward in support of strategic goals and objectives
    • Exercise sound judgment, consulting with subject matter experts or management related to complex requests and escalations
    • Focus externally to observe what other companies are doing

      Keywords: Guardian Life, Bethlehem , Summer 2019 Individual Markets Operations Internship, Other , Bethlehem, Pennsylvania

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