IT Support Specialist

Company: New York Botanical Garden
Location: New York
Posted on: May 23, 2025

Job Description:

NYBG Job DescriptionTitleIT Support SpecialistReports toDirector of IT OperationsPosition Summary:The IT Support Specialist, reporting directly to the Director of IT Operations, plays a pivotal role in delivering exceptional technical support to all New York Botanical Garden (NYBG) staff. This position involves providing white-glove assistance, ensuring seamless operations, and maintaining high levels of user satisfaction. The IT Support Specialist collaborates closely with colleagues in the Information Technology department to address the needs of all end users.Specific Duties & Responsibilities:

• Assist employees with computer-related issues (via helpdesk, Teams, phone, and email)
• Assist in the flow, prioritization, and assignment of helpdesk tickets and requests
• Perform installations, upgrades, and configurations of desktop hardware and software
• Follow standard operating procedures to perform helpdesk tasks
• Maintain a current inventory of desktop hardware and software
• Work closely with the IT team on the timely patching of desktop solutions
• Author or edit user guides and system documentation
• Maintain excellent communication with all end users and other members of the technology department
• Work with outside vendors as needed
• Participate in helpdesk coverage rotation
• Perform additional responsibilities as requiredPreferred Qualifications:
  • Experience working with various levels of staff
  • Able to explain technical concepts to non-technical users
  • Excellent time management skills; can work with minimum supervision to complete tasks
  • Experience with Mobile Device Management systemsQualifications:
    • Bachelor's degree or commensurate experience
    • Two to three years' experience in Desktop Support
    • Familiarity with Windows, Apple Mac OS, iOS
    • Experience with Active Directory, NAS, Networked Print Services, and related topics
    • Must possess a teamwork-focused approach to problem solving
    • Able to multi-task; escalate when necessary
    • Excellent written and verbal communication skills
    • Driver's license requiredPhysical Demands & Work Environment:
      • Ability to frequently move equipment weighing up to 50 pounds
      • Ability to work onsite and at various locations throughout the gardenReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.Baseline Work Schedule:Monday-Friday 10am-6pmSalary:$60,000
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Keywords: New York Botanical Garden, Bethlehem , IT Support Specialist, Other , New York, Pennsylvania