Senior Infrastructure Systems Support
Company: SunOpta
Location: Allentown
Posted on: April 18, 2024
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Job Description:
SunOpta Overview: SunOpta (Nasdaq:STKL) (TSX:SOY) is a
U.S.-based, global pioneer fueling the future of sustainable,
plant-based food and beverages. Founded nearly 50 years ago,
SunOpta manufactures organic and specialty products sold through
retail and foodservice channels. SunOpta operates as a manufacturer
for leading natural and private label brands, and also proudly
produces its own brands, including
SOWN
-- ,
Dream
-- and
West Life
TM . Job Summary: Under minimal supervision perform remote and
local support for systems, servers, workstations, switches, access
points, phones, mobile devices and IoT (Internet of Things) devices
throughout the organization. Working within a team researches,
develops, documents, implements and trains new and existing
solutions within the environment. Working directly with end users,
software support and vendors assist with training and
implementation as needed. This position requires knowledge of
Windows Server & Desktop Operating Systems, Microsoft 365 (all
included applications), Apple & Android OS, Active Directory,
Intune, Microsoft Entra (Azure Active Directory), SCCM, Ticking
Systems (ServiceNow), Hyper-V, VMware, Terminal Services, and
TeamViewer. A good understanding of networking principles is
required.
Candidates will need to demonstrate initiative, strong problem
solving and troubleshooting skills, and the ability to work in a
team, while also assuming individual responsibility for their work.
This position requires some physical labor.Essential Functions of
the Job:
On-site problem triage (break/fix), resolution, and
recording/reporting Imaging devices using PXE boot, Autopilot, USB
drives, etc. Troubleshooting problems using KT Method Single point
of contact for all on-site IT initiatives & projects
Asset management Maintaining technical documentation Researching
and learning new and existing technologies Individual and team
project managementSupervisory Responsibilities:
None. Minimum Qualifications:
Five or more years relevant work experience Able to lift and carry
up to 50 lbs. Strong organizational and prioritization skills,
detail-oriented, and strong interpersonal skills Excellent
communication skills, both written and oral, with both technical
and non-technical users
Knowledge:
Active Directory, Azure Backup, Azure Virtual Servers, DNS,
Exchange, Hyper-V, Intune, Microsoft (Office) 365 (All Apps),
Microsoft PowerShell, Microsoft Windows Operating Systems, Mobile
Devices, Network Protection Services, Printer Services, SCCM,
SharePoint, Teams Devices, Terminal Services, Veeam, VMWare.
Skills:
Ability to learn quickly using Google or technical manuals,
Call-Tracking System, Desktop Administration, End-User Support,
Hyper-V Administration, Microsoft 365 Administration, Server
Administration, VMWare Administration.
Preferred Qualifications:
Bachelor's degree in information technology CompTIA A+, Network+
and Security+ Microsoft Certification Cisco Certification
Knowledge
BarTender Software, Certificate Services, Cisco Umbrella, IP
Telephony Devices, KnowBe4, Manage Engine, Meraki Portal, Microsoft
SQL, Oracle E-Business Suite (EBS), Openpath, PowerApps, Power BI,
Redzone, Ricoh Printers, RFgen, Rockwell Automation, Sentinel,
ServiceNow, Varonis, WinSCP.
Skills:
Azure Administration, Entra ID Administration, Exchange
Administration, Intune Administration, Meraki Administration, Teams
Administration, TeamViewer Administration.
Additional Considerations:
Travel Expectation: Up to 15% including international travel to
Canada. This position will be at the Plant in Allentown, PA. This
position will require you to physically move around the plant a
lot; this is not a desk job. Must be available for escalations
during an on-call rotation: nights, weekends, and holidays;
occasional travel to out-of-town locations will be required.
Relocation or international remote working arrangements (outside of
the US) will not be considered.Work Environment/Physical Demands:
Approximately 60% of the work is performed in an office
environment. 40% of work may involve being in the agricultural or
manufacturing environment.Please note this job description is not
designed to cover or contain a comprehensive listing of activities,
duties or responsibilities that are required of the employee for
this job. Duties, responsibilities, and activities may change at
any time, with or without notice. AN EQUAL OPPORTUNITY EMPLOYER EOE
M/W/VET/DISABLED
Keywords: SunOpta, Bethlehem , Senior Infrastructure Systems Support, Other , Allentown, Pennsylvania
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