Customer Solutions Specialist
Company: Disability Solutions
Posted on: September 21, 2023
Linde Gas & Equipment Inc. is seeking a Customer Solutions
Specialist to join our team located in Hampton, NJ. The Customer
Solutions Specialist is responsible for performing customer service
activities in a call center environment with the objective to
create a better overall customer experience. Customer Solutions
Specialists receive and handle all incoming customer inquiries;
taking complete ownership of issue(s) until the customer's goal
and/or need is achieved. Responsibilities --- Maintains ongoing
relationship with regional customers and sales staff by answering
incoming calls, correcting order issues, processing customer
orders, and resolving customer product or service issues.
- Processes sales orders and order changes and confirms
shipment/delivery dates and cancellations.
- Provide specialty gas/supplies sales and support to customers,
other Customer Solutions Specialists, as well as our outside sales
- Uses business software systems to retrieve customer
information, verify inventory levels and process orders.
- Verifies customer credit status and completes necessary
paperwork to issue credits or debits.
- Provides quotes and assistance to sales force and management
within set parameters.
- Suggests additional and/or alternative products and services to
meet customer needs, following established pricing guidelines.
- Provides customers with informational materials such as sales
brochures, marketing flyers, etc.
- Responsible for phone inquiries for service calls and part
- Builds and maintains effective working relationships with all
internal Linde customers.
- Performs at a high level to meet call center performance
- Outsources products and goods from internal and external
- Other duties as assigned.--- High School Diploma required,
college or equivalent experience preferred--- Minimum of 2 - 4
years of customer service or in store sales experience required---
Prior industry experience including knowledge of current company
products (hardgoods and welding supplies, industrial gas, specialty
gas and medical gas) required--- Hands on experience in Specialty
Gas/Hydrocarbon industries, required--- Strong computer skills,
including Microsoft applications and Lotus Notes--- Excellent
verbal and written communications skills--- Proficiency in computer
systems and computers applications --- Strong verbal and written
communication skills--- Demonstrated ability to work independently
and be self-motivated--- Ability to work flexible hoursLinde is a
leading global industrial gases and engineering company with 2022
sales of $33 billion. We live our mission of making our world more
productive every day by providing high-quality solutions,
technologies, and services which are making our customers more
successful and helping to sustain and protect our planet. The
company serves a variety of end markets including chemicals &
refining, food & beverage, electronics, healthcare, manufacturing,
and primary metals. Linde's industrial gases are used in countless
applications, from life-saving oxygen for hospitals to high-purity
& specialty gases for electronics manufacturing, hydrogen for clean
fuels and much more. Linde also delivers state-of-the-art gas
processing solutions to support customer expansion, efficiency
improvements, and emissions reductions. For more information about
the company, please visit our website at www.lindeus.com.All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin, age,
disability, protected veteran status, pregnancy, sexual
orientation, gender identity or expression, or any other reason
prohibited by applicable law
Keywords: Disability Solutions, Bethlehem , Customer Solutions Specialist, Other , Hampton, Pennsylvania
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