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Schedule Coordinator

Company: St. Luke's University Health Network
Location: Bethlehem
Posted on: January 27, 2023

Job Description:

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. JOB DUTIES AND RESPONSIBILITIES:
Coordinates and schedules various appointments for SLPG patients. Coordinates and completes accurate basic registration, demographic, and insurance information to ensure timely and accurate payments for services while scheduling appointments. Assists patients with required screenings and provides detailed instruction regarding upcoming appointments; responds to patient's questions and needs by editing, cancelling and rescheduling appointments according to department protocol. Determines patients' financial needs and assists when necessary. Processes referrals and pre-authorizations for diagnostic appointments. Updates and or communicates correct patient information to appropriate staff, departments, and computer systems. Informs coordinator, supervisor, or manager of any scheduling or insurance issues. Maintains flow of communication by providing information and direction to patients, and if necessary identifies other staff members for a patient to speak with to resolve questions and concerns. Coordinates stat scheduling directly with the appropriate departments and providers. Maintains ongoing knowledge of scheduling and registration procedures as per department or SLPG outpatient practice protocols. Must project a professional network image through phone interaction. Demonstrates a high level of skill in entering data into a computer while conversing with patients and outpatient offices. Proficient in medical terminology. Has the ability to work under time pressure while interacting in a courteous, professional manner with a high degree of patient contact. Demonstrate strong computer skills. Capability to make decisions and work independently with the ability to adjust to change while prioritizing duties. Report any scheduling abnormalities to the appropriate leadership. Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information. Complies with Network and departmental policies regarding employee, patient, and environmental safety issues and follows appropriate reporting requirements. Demonstrates/models the Network's Service Excellence Standards of Performance in interactions with all customers (internal and external). Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety. Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes, and practices. Complies with Network and departmental policies regarding attendance and dress code.
OTHER FUNCTIONS:Other related duties as assigned. PHYSICAL AND SENSORY REQUIREMENTS: Must be able to sit for long periods of time. Must have the ability to hear as it related to normal conversation. Frequent use of hands for data entry.POTENTIAL ON-THE-JOB Risks: None Identified
SPECIFIC PROTECTIVE EQUIPMENT AVAILABLE: N/AMOST COMPLEX DUTY: Ability to handle high call volume and accurately complete the scheduling process.SUPERVISION (RECEIVED BY AND/OR GIVEN TO):COMMUNICATIONS: Excellent telephone etiquette required.ADDITIONAL REQUIREMENTS: N/A

EDUCATION: High School diploma or GEDTRAINING AND EXPERIENCE: One to two years of call center experience or experience in a medical office, hospital, or business office with high patient/customer volumes. WORK SCHEDULE: Day/Evening shifts with variable hours. Monday through Saturday.

REVISED: October 2020 Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's

St. Luke's University Health Network is an Equal Opportunity Employer.

Keywords: St. Luke's University Health Network, Bethlehem , Schedule Coordinator, Other , Bethlehem, Pennsylvania

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