Customer Service Representative
Company: CECO Environmental
Location: Telford
Posted on: January 23, 2023
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Job Description:
POSITION SUMMARYThe Customer Service Representative (CSR) is
responsible processing incoming customer orders, quotes and
requests for products and information. Establishing and
communicating price and availability of products and services. The
CSR will possess broad knowledge of the divisions product and
service offerings along with their respective markets. The
Industrial Solutions Customer Service Representative maintains
customer satisfaction by providing excellent customer service and
administratively supporting the sales organization.ESSENTIAL DUTIES
AND RESPONSIBILITIESMajor responsibilities of the position are
listed below. To perform the job successfully, the individual must
be able to execute each essential duty satisfactorily. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions. Receives and processes customer
orders Handles all telephone inquiries related to orders and
shipments, price and availability of parts and communicates
additional information as required Analyzes and determines
opportunity for cross-sell and up-sell potential Assists with
identification of and management of Equipment Assets Handles
customer complaints and inquiries professionally and efficiently;
places customers in contact with the proper department when
required Assists the Inside Sales Manager, Application Engineers,
Product Specialists, Regional Sales Managers, Production and other
inter-company departments, as required, to meet company goals and
objectives Develops and maintains working knowledge of CECO
Industrial Solutions complete product line Operates as the lead
point of contact (internal and external) for all Return Goods
Authorization (RGAs), Credit Memos and Cost of Quality order
processing Liaisons between Scheduling, Shipping, Purchasing,
Sales, and Engineering to facilitate order fulfillment issues and
updates Creates and runs reports within Microsoft Excel and
Salesforce.com Works to proactively solve customer, product or
pricing issues in a timely fashion Other job duties as
required.EDUCATION AND EXPERIENCE High School Diploma or GED
equivalent required 3-5 years Customer Service or Inside Sales
experience preferred Strong computer knowledge including MS Office
applications and CRM management (D365) Proficient in MS Excel
Reporting, required Strong verbal and written communication skills
A proven track record of performing work accurately and thoroughly
Demonstrated ability to communicate at all levels and with
customers and distributors Collaboration with different groups to
accomplish goals Demonstrated ability to excel in fast paced
environment encompassing company growth and changeYou should be
proficient in:
Keywords: CECO Environmental, Bethlehem , Customer Service Representative, Other , Telford, Pennsylvania
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