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Customer Solutions Specialist

Company: Linde
Location: Bethlehem
Posted on: November 26, 2022

Job Description:

Linde Gas & Equipment Inc. is seeking a Customer Solutions Specialist to join our team located in Bethlehem, PA. The Customer Solutions Specialist is responsible for performing customer service activities in a call center environment with the objective to create a better overall customer experience. Customer Solutions Specialists receive and handle all incoming customer inquiries; taking complete ownership of issue(s) until the customer's goal and/or need is achieved. Responsibilities

  • Maintains ongoing relationship with regional customers and sales staff by answering incoming calls, correcting order issues, processing customer orders, and resolving customer product or service issues.
    • Processes sales orders and order changes and confirms shipment/delivery dates and cancellations.
    • Provide specialty gas/supplies sales and support to customers, other Customer Solutions Specialists, as well as our outside sales team.
    • Uses business software systems to retrieve customer information, verify inventory levels and process orders.
    • Verifies customer credit status and completes necessary paperwork to issue credits or debits.
    • Provides quotes and assistance to sales force and management within set parameters.
    • Suggests additional and/or alternative products and services to meet customer needs, following established pricing guidelines.
    • Provides customers with informational materials such as sales brochures, marketing flyers, etc.
    • Responsible for phone inquiries for service calls and part orders.
    • Builds and maintains effective working relationships with all internal Linde customers.
    • Performs at a high level to meet call center performance metrics.
    • Outsources products and goods from internal and external locations.
    • Other duties as assigned.

Keywords: Linde, Bethlehem , Customer Solutions Specialist, Other , Bethlehem, Pennsylvania

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