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Bilingual Customer Service Representative

Company: ISS
Location: Bethlehem
Posted on: November 25, 2022

Job Description:

Customer Service Representative - Earn up to $20.40 per hourMust be bilingual. Spanish/English1 ShiftMonday-Friday 1:30 PM-10:00 PMAbout the PositionOur client is a leader in the Call Center industry providing world class customer service nationally. They are currently looking to bring on energetic and positive individuals to grow their customer support teams. Job Duties and Responsibilities:Place outbound calls to gather appropriate information Inbound Call support Data entry and order processing Answers inquires by clarifying desired information; researching, locating and providing informationFulfills requests by completing customer needs and forwarding requests to correct resolving department. Meet Quality Assurance requirements and other key performance metrics. Excellent interpersonal, written and oral communication skillsStrong work ethic, able to effectively manage priorities and adapt to change within a fast pasted environment. Must possess and be able to demonstrate strong confirmation and closing skills. Maintaining a positive, empathetic and professional attitude toward customers at all times.Communicating with customers through various channels.Contributing to team metrics by accomplishing individual goals.Maintain Attendance metricsAbility to learn and navigate new software quicklyRequirements:Highschool Diploma or GED required.Basic computer skills including MS office. Strong attention to detail.Must be Bilingual (Spanish/English)Reliable attendance is essential to succeed in this position and to qualify for temp to perm opportunityMinimum 1-2 years call center experienceMust Satisfy Background and Drug Test RequirementsBenefits and PerksHourly Pay of $17/hr Monday-Friday 5pm - close. Additional 20% of base pay after completing required training period Phase 1 - 90 day mark will be an increase of $0.50 if Attendance/performance targets met. Temp-to-Permanent OpportunityDay 1 Benefits: Health, Dental, Vision and Life Insurance.If you have the above experience and are immediately available, please apply NOW for consideration.INDSTIOPENSTIISS CB1XLR8

Keywords: ISS, Bethlehem , Bilingual Customer Service Representative, Other , Bethlehem, Pennsylvania

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