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Part Time E-Commerce Customer Service Representative

Company: Forza Sports
Location: Pen Argyl
Posted on: November 25, 2022

Job Description:

We're an online retailer for sporting goods equipment, located in Pen Argyl, PA. We're looking for a part-time Customer Service Representative to grow with our company. Pay starts at $15.00 per hour, non-negotiable. This position will be on-site at our facility, not remote.

Hours--20 hours/week; flexible hours will be mutually agreed upon, but between the hours of 8:00-4:00, Monday through Friday. 3 PTO days to start. After 6 months, employees earn additional paid holidays, PTO time, and a medical stipend allowance.

After 1 year, eligible to participate in the company's 401K plan with matching employer contributions.

We do not offer group health insurance at this time due to size of the company. We do have a group AFLAC plan for supplemental health coverage, if interested.

Please reply with resume and be available for immediate interview. Make sure that you send your resume in a READABLE format (.doc .pdf, etc.)

Please note: We receive 100+ resumes for each job opening*. Applicants that do not include an updated resume with work experience/dates of employment and a cover letter will not be considered for the position.*

Resume must include reliable contact information, including an email address and daytime phone number where you may be reached.

*Responsibilities: *

* Answer incoming customer inquiries and requests
* Resolve disputes and claims in PayPal, eBay, Amazon, and any additional third-party marketplaces
* Accept and process merchandise returns and/or bounce backs as per established routines
* Adjust orders with incorrect quantities as a result of exchanges or duplicate orders
* Process shortages from warehouse
* Resolve any feedback issues as quickly and positively as possible
* Complete any additional tasks as deemed necessary by supervisor or employer
* Communicate all questions and/or concerns to supervisor or employer immediately

*Skills/Qualities Required: *

* Excellent communication, grammar, spelling, and listening skills
* Above average problem-solving skills
* Demonstrated ability to remain calm and polite while facing difficult situations
* Ability to prioritize

*Skills/Qualities Recommended: * *Previous customer service experience*

* Familiarity with sporting goods products
* Experience with third-party marketplaces

*\*PLEASE NOTE\** *Skill tests may be given as part of interview process to determine competency for the position.*

Job Type: Part-time

Pay: $15.00 per hour

Benefits:
* 401(k) matching
* Paid time off

Ability to commute/relocate:
* Pen Argyl, PA 18072: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Customer service: 1 year (Required)
* E-commerce: 1 year (Required)

Work Location: One location%58047475%

Keywords: Forza Sports, Bethlehem , Part Time E-Commerce Customer Service Representative, Other , Pen Argyl, Pennsylvania

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