Behavior Influencer

Company: Wells Fargo
Location: Bethlehem
Posted on: November 22, 2022

Job Description:

Wells Fargo is seeking a Behavior Influencer (Lead Business Execution Consultant) within Growth Branch Administration as part of Consumer and Small Business Banking. Learn more about the career areas and lines of business at As a Behavior Influencer, you are responsible for influencing the behavior framework, management cycle, supporting tools and other branch banking initiatives to branch leadership through influential consulting, creating lasting behavior change. In this role, you will:

• Serve as the lead conduit between the behavior framework and the field.
• Provide foundational learning of the behavior framework and management cycle through adoption, belief and sustainability to District Managers and Branch Managers to elevate the customer experience.
• Influencing District Managers on ability to diagnose opportunities and implement actionable, simple actions to improve customer experience.
• Act as the key consultant to the Region Bank Director's and District Managers on regional trends, recognizing gaps and creating strategic solutions for regions.
• Driving consistent execution of the branch banking behaviors in coordination with regional leadership and additional support teams.
• Accelerate progress of mobile migration through consistent execution of regional/district/branch strategy through line leadership.
• Assess and leverage all branch banking reporting data in combination with observation to inform coaching and recommendations at region, district, and branch levels for improved performance through the management cycle.
• Support district managers in facilitation of District Managers led Branch Manager meetings.
• Be the expert resource on tools and initiatives utilized by branch banking leadership and employees such as plan my day, click to call, and those utilized around help more and engage more activities.
• Facilitate group learning sessions as needed to further skill, knowledge and acumen of the behavior framework and other topics as introduced to Branch Banking.
• Participating and leading in customer and employee facing pilots.
• Coordinating branch visit and virtual coaching calendars in coordination with Region, District, Branch and Partner groups.
• Serve as an early adopter and expert in customers first learnings. Required Qualifications, US: 5+ years of Management Consulting, Strategy Consulting, or Business Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Preferred Qualifications:
  • Strong partnership and influential skills to ensure high levels of collaboration with local and cross channel leadership.
  • Broad understanding of how the bank branches operate.
  • Understanding of the behavior framework, branch P&L (PROFIT & LOSS) and the management cycle and the tie into growth.
  • Experience leading implementation strategies on customer mobile adoption, employee utilization of innovative tools and contact management systems, reducing branch self-service transactions.
  • Understand small business and affluent expectations.
  • Strong analytical and critical thinking skills combined with strategic business focus and a passion for the customer experience
  • Excellent communication skills.
  • Highly organized with strong detail orientation. Locations:
    • 52 W Broad St Bethlehem, PA
    • 600 Penn St Reading, PA
    • Candidate MUST reside within a reasonable commute to one of the adresses listed on the posting Job Expectations:
      • This position is not eligible for Visa sponsorship.
      • Ability to travel upwards of 50% of the time
      • Reliable transportation
      • Ability to travel within assigned geography and sit within branch locations a minimum of 3 days per week
      • Required location(s) listed above. Relocation assistance is not available for this position We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Keywords: Wells Fargo, Bethlehem , Behavior Influencer, Other , Bethlehem, Pennsylvania