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Service Advisor

Company: Gabrielli Truck Sales
Location: Bloomsbury
Posted on: November 22, 2022

Job Description:

Gabrielli Truck Sales is looking to hire a Service Advisor!Service Department Advisor LiaisonWe are a professional commercial diesel equipment corporation, family owned and operated with 22 successful facilities in the tri-state area and growing! Seeking proactive, goal oriented, professional team members for career opportunities with longevity.This role is multi-layered, encompassing responsibilities that requires an ideal candidate that can fulfill the following responsibilities within a fast pace/ high energy environment and alongside a team of fellow advisors and senior management.** We offer unique job opportunities with on-the-job training to teach job specific roles and platforms**Responsibilities: include but are not limited to the following description and or detail.

  • Communicate with customers from greeting and performing intake to ensuring satisfaction that all needs are met in a professional and efficient manner. Includes constant status updates and revisions to work detail to fit customer needs.
    • Effectively communicate with customers in an appropriate and timely manner via phone and through case platforms.
      • Perform visual walk-through inspections on customer's vehicle to itemize concerns and or note any follow-up questions or details
        • Follow/ track work orders from beginning to end which includes invoicing and or filing warranty claims to hand off to warranty dept
          • Update customers on status, post interoffice updates on cases as well as to dealer representatives and manufacturers across several platforms: Asist/ Decisiv/ Outlook
            • Confer with sales, accounting, leasing and parts departments to ensure proper protocol is followed for each repair order.
              • Consistently use Critical thinking and problem-solving skills both independently and cooperatively with a team to creatively implement necessary workflow.
                • Managing and implementing manufacturer guidelines to assure best practices and standards are maintained.
                  • Invoicing and receiving payments for work orders
                    • Use diagnostics equipment to check vehicles in and retrieve digital details to transfer and complete work order fulfillment
                      • Create and allocate vendor purchase orders.
                        • Create estimates and receive customer approval for work orders. Review repair orders and ensure work is completed and authorized.
                          • Capacity to learn and facilitate multiple platforms to provide superior workflow.Skills and Qualifications:
                            • Associates degree minimum
                              • Cdk experience preferred not mandatory
                                • 1 year dealership and or similar experience
                                  • Ability to read, analyze and interpret technician write ups, manufacturer documents and summarize in grammatically correct format.
                                    • Ability to serve customers with a commitment to excellence with follow up and resolution of work ordersability to solve practical problems, carry out instructions
                                      • Multitasking individual to handle day to day responsibilities
                                        • Excellent oral and written communication skills
                                          • Proficiency in Microsoft office, google, computer basics
                                            • Positive, friendly and takes pride in all aspects of career
                                              • Professional/ Courteous
                                                • Excellent interpersonal skills
                                                  • Strong attention to detail
                                                    • Work independently with time management
                                                      • Skilled at Technical or "smart" media
                                                        • Adept at handling situations that may arise in a professional mannerValues:
                                                          • Leadership qualities
                                                            • Maintain a professional appearance and manner of decorum
                                                              • Keep work area clean and organized
                                                                • Commitment to integrity
                                                                  • Business ethics with commitment to company policy
                                                                    • Show initiative by following through on necessary projects and or paperwork on non-routine tasks
                                                                      • Proactive and curious to perform problem solving tasks
                                                                        • Willing to set standards with excellence in performance
                                                                          • Punctual and predictable attendanceCompensation and Benefits
                                                                            • Manufacturer paid training and certifications
                                                                              • Competitive pay
                                                                                • Complete health package/ dental/ vision/ wellness plan
                                                                                  • 401 k
                                                                                    • Life insurance
                                                                                      • Paid Vacation/personal/sick leaveSchedule:
                                                                                        • Multiple shifts available:
                                                                                          • Monday to Friday / Tuesday to Saturday/ Nights
                                                                                            • Weekend availability
                                                                                              • Overtime hours available

Keywords: Gabrielli Truck Sales, Bethlehem , Service Advisor, Other , Bloomsbury, Pennsylvania

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