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Group Service Specialist

Company: The Mark Travel Corporation
Location: Bethlehem
Posted on: September 22, 2022

Job Description:

Work to turn vacation dreams into life-long memories by becoming a part of the Apple Leisure Group (ALG) team! We strive to be the first choice in vacation travel, enriching lives and uniting the world.

Grow your career as a Group Service Specialist within ALG Vacations, one of our 14 industry-leading brands. As a Group Service Specialist you will focus on providing superior customer service from the time a group contract is signed until the group completes travel. The role requires each team member to own cases and ensure each group is on track in terms of changes, bookings, payments and final accounting.

A successful Group Service Specialist will:

* Strive to grow agent business by building rapport and providing outstanding customer service
* Own & close cases and consistently meet KPI expectations
* Collaborate with other service team members and team leaders to meet team expectations
* Provide suggestions for process improvements
* Performs other duties or special projects as required or as assigned by leader
* Work phone queue and ensure service calls are handled timely
* Provide excellent customer service at all times

Requirements:

* High School Diploma or equivalent required
* 2+ years of customer service experience is preferred
* Proficiency in Microsoft Suite of tools - Excel, Word, TEAMS & PowerPoint
* Experience utilizing CRM tools to help manage business
* Ability to work with team members in both an office & work at home environment
* Maintain focus & energy in fast-paced group environment
* Strong analytical and problem solving skills
* Excellent written, oral, and interpersonal communication

Remote candidates welcome to apply!

About Apple Leisure Group

As North America's only vertically-integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands. Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising:

* Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands
* Resort Brand Management: management of 5-star and 4-star luxury resorts through AMResorts award-winning brand portfolio
* Destination Management Services: Best-in-class destination management services provided by Amstar DMC and Worldstar
* Loyalty Program: Exclusive loyalty program Unlimited Vacation Club
* Technology Solutions: Innovative technology solutions provider Trisept Solutions, connecting over 88,000 travel agents with leading travel suppliers.

To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.com.

About ALGV

Vacations, a division of ALG, is the largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean. ALGV consists of 6 consumer e-commerce vacation brands including Apple Vacations, BeachBound, CheapCaribbean, Funjet Vacations, Southwest Vacations, and United Vacations.

Our Values

At ALG, we call our employees Team Members, because we are more than just employees. We are united as a team, working toward a common mission and vision. Together, we are committed to live the core values by which we operate:

We Care We Are Authentic We Inspire Action We Do It Together We Own our Results

We Are Hungry For More We do Everything With Passion

Benefits at a Glance

We offer competitive salaries and a comprehensive benefit package to our U.S. based employees:

* Medical, Dental and Vision Insurance
* Basic Life Insurance
* Short & Long Term Disability
* Paid Parental Leave
* Corporate Wellness Program
* Travel Discounts & Deals
* Paid Time Off & Holidays
* 401(k) Plan with Company Match

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.

Keywords: The Mark Travel Corporation, Bethlehem , Group Service Specialist, Other , Bethlehem, Pennsylvania

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