Customer Relations Specialist
Company: Suburban Propane
Location: Washington
Posted on: August 6, 2022
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Job Description:
We are currently looking for a Customer Relations Specialist to
play a pivotal role in helping to support excellent customer
service, customer retention and new customer acquisition. As a
Customer Relations Specialist, you will serve as a main point of
contact for our customers by handling inbound and outbound sales
and service related calls which involve resolving issues,
determining customer needs, offering appropriate products and
services, closing sales and maintaining accurate customer
records.--- Handle a high volume of incoming calls ensuring
customer service quality, efficiency, and accuracy at all times---
Maintain an in-depth knowledge of Suburban Propane products and
services, customer account and billing processes, new customer
information, and various policies and procedures related to product
delivery and service--- Utilize a proactive sales approach with
every customer interaction to uncover additional sales and service
opportunities--- Present a professional, confident and enthusiastic
image to develop trusting relationships with all customers---
Effectively manage customer account data which includes setting up
new accounts and maintaining related dataWhy Suburban Propane?
Suburban Propane takes pride in serving our employees and does so
by offering competitive pay with incentive potential and a
comprehensive benefits package including, but not limited to,
medical, dental, vision, disability, life insurance, HSA and FSAs,
paid vacation, personal and sick pay, tuition assistance, online
learning opportunities and training, and a 401(k) with company
match and immediate vesting.For a full list of our benefit
offerings please visit
https://jobs.suburbanpropane.com/benefits/--- Minimum of 3 years of
experience in a customer service role--- Minimum of a High School
diploma or GED preferred--- Solid computer skills including
Microsoft Office, data entry and the ability to run and analyze
reports --- Ability to multi-task and prioritize assignments in a
team environmentAs part of our pre-employment hiring process
background checks and drug screens are performed.Headquartered in
Whippany, New Jersey, Suburban Propane Partners, L.P. (NYSE:SPH) is
a nationwide marketer and distributor of a diverse array of
products to meet the energy needs of our customers, specializing in
heating oil and refined fuels, as well as the marketing of propane,
natural gas and electricity in deregulated markets. With over 3,000
employees, Suburban Propane maintains business operations in 41
states, providing prompt, reliable service to over one million
residential, commercial, industrial and agricultural customers. All
applicants for employment shall be considered without regard to
race, religion, color, creed, national origin, ancestry, age,
gender, sex, pregnancy, sexual orientation, gender identity, gender
expression, marital status, physical or mental disability, medical
condition, genetic information, military or veteran status, or any
other classification protected by law.Requisition ID: 2022-8352
Street: 245 Rt 31 N
Keywords: Suburban Propane, Bethlehem , Customer Relations Specialist, Other , Washington, Pennsylvania
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