Automotive Service BDC Receptionist
Company: Madison Honda
Posted on: August 3, 2022
Job Description:Automotive Customer Service BDC Consultant -
-If you believe Customer Service -is a true craft -- one built on
charisma, communication and thorough product knowledge (we'll
happily teach you everything you need to know) -- we want to talk
The Customer Service BDC Consultant -utilizes their selling
ability, computer skills, courteous phone manner and positive
attitude to get clients in the door.
Required Duties Include -handling Heavy Inbound and Outbound Calls,
with follow-up calls and with a commitment to increase customer
service satisfaction with each and every customer.
--- Answer all incoming phone calls according to script and
schedule a sales appointment.
--- Making outbound calls -
--- Log all Customer comments.
--- Schedule follow-up contact if no appointment is made.
--- Contact Customers using scripts to schedule appointments for
Sales and Service.
--- Confirm scheduled appointments. -
--- Post scheduled appointments on appointment board in BDC.
--- Reschedule no-show Customer appointments.
--- Follow up with Sales or Service Department to determine if
appointment was kept and the outcome.
--- Schedule future contact as needed.
--- Purify and update Customer changes in database. -
--- Generate letters, postcards, and emails according to a
pre-determined timeline to automatically schedule follow-up
reminders for next contact.
--- Contact Customers based on current marketing initiatives.
--- Respond to Customer website requests.
--- Contact Internet Customers via email and phone to schedule an
--- Follow up on Internet Customer emails according to a
--- Notify necessary departments when an appointment is
--- Assist with other duties, as assigned.
--- Ability to meet or exceed monthly goals.
Job Requirements:QUALIFICATIONS: -
--- High School Diploma or equivalent. -
--- Previous experience with phones or Telemarketing experience in
the following fields: automotive, business development, customer
service, highly preferable. -
--- Previous experience with the process of the scripts, power
tracks, and alternative choices.
--- Demonstrate a professional, enthusiastic, and friendly attitude
at the first point of contact with any potential
--- First-class verbal, written and communication skills including
the ability to initiate dialogue with BDC Manager and communicate
effectively and efficiently.
--- Organized, multi-tasked, self-motivated with the ability to
work effectively as part of a team or on individually-assigned
tasks in a fast-paced, dynamic environment where superior
time-management and prioritization skills are essential and
--- Preferable knowledge of working Microsoft Word, computer
literate/knowledge, data entry skills.
WHAT WE OFFER:
--- Tremendous product & inventory -
--- Ongoing company-wide training -
--- Strong company -reputation -
--- Growth opportunities -
--- Professional, enthusiastic & supportive working environment
When you join our organization, you'll enjoy comprehensive
training, competitive compensation, and unparalleled benefits.
Simply put, you'll experience the best that a career in the
automotive industry has to offer.
The above statements are intended to describe the general nature
and level of the work being performed by people assigned to this
work. This is not an exhaustive list of all duties and
responsibilities. We reserve the right to amend and change
responsibilities to meet business and organizational needs as
We are an -Equal Opportunity Employer and a drug free
We Would Really Like To Hear From You!
Keywords: Madison Honda, Bethlehem , Automotive Service BDC Receptionist, Other , Clinton, Pennsylvania
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