Customer Solutions Specialist

Company: MegaPhase
Location: Stroudsburg
Posted on: June 25, 2022

Job Description:

Job Summary:The Customer Solutions Specialist assists the Customer Solutions department and Company Management by supporting sales functions such as proposals, quotations to customers, pricing, order processing, phone calls with customers and coordination with Operations staff to coordinate lead times. Technical knowledge is important, but MegaPhase will provide on-the-job training.Reports to: -Director of Sales & MarketingEssential Functions:

• Select products and price-out custom and standard products, and email quotation to customers.
• Answer customer service phone calls and initiate phone calls to customers and potential customers.
• Enter and process new orders from customers and send confirmations to customers.
• Help organize promotional events, such as trade shows, networking events and salesperson training.
• Review industry related literature to gain an understanding of the various markets, potential customers, market direction, and competitors.
• Maintain customer and contact data in CRM systems.
• Attend various trade shows, up to 2 per year, coordinate meetings, set-up/tear-down exhibit, etc.Qualifications:
  • Associates degree minimum (Bachelors preferred) or equivalent experience in a related field
  • Technical Customer Service background
  • Familiarity with relational database such as NetSuite
  • Excellent written and oral communications skills.
  • Extroverted and outgoing personality.
  • 1+ years experience in business writing, presentation, and communication skills.
  • Expert skills in Microsoft Office.

Keywords: MegaPhase, Bethlehem , Customer Solutions Specialist, Other , Stroudsburg, Pennsylvania