Regional Front Desk Coordinator, Bethlehem/Monroe
Company: St. Luke's University Health Network
Posted on: June 20, 2022
St. Luke's is proud of the skills, experience and compassion of
its employees. The employees of St. Luke's are our most valuable
asset! Individually and together, our employees are dedicated to
satisfying the mission of our organization which is an unwavering
commitment to excellence as we care for the sick and injured;
educate physicians, nurses and other health care providers; and
improve access to care in the communities we serve, regardless of a
patient's ability to pay for health care.The Regional Front Desk
Coordinator performs, organizes, and prioritizes all administrative
functions. In conjunction with the Regional Director, Facility
Director and Front Desk Manager, the Regional Front Desk
Coordinator is responsible for overseeing all front desk staff and
any additional administrative functions through the clerical
departments in their designated region. In addition, the Lead
facilitates communication between the Facility Director, Front Desk
Manager, staff, patients and community JOB DUTIES AND
- Exceeds all essential requirements and can completely function
as a Front Desk Coordinator
- Provides supervision, mentoring and guidance to designated
staff, including developing and coordinating administrative
- Oversees all required front desk functions, provides feedback
and improvement suggestions in the clinics' workflow and
- Assist the Front Desk Manager in staffing, maintaining, and
overseeing all front desk personnel.
- Responsible for the training of new hires, additional training
requests and performance improvement plans for Front Desk
Coordinators in region with supervision of the Front Desk Manager
and Regional Director.
- Assists, on an as directed basis, the Front Desk Manager in
maintaining and completing all Epic registration, account, and
claim edit work queues.
- Acts as a point person or contact for Front Desk Coordinators
to contact regarding questions and problems.
- Assists the Front Desk Manager in periodic site visits in
- Dispense information and answers questions regarding the
facilities and its services.
- Maintain knowledge of current insurance regulations and
policies. Responsible for understanding how to read the eligibility
response to verify benefits and co-pay. PHYSICAL AND SENSORY
REQUIREMENTS: Sitting up to eight hours per day, up to six hours at
a time. Standing for up to eight hours per day, up to six hours at
a time. Frequent fingering, handling, firm grasping. Frequent
twisting and turning. Frequent lifting, carrying and pulling
objects up to 50 lbs. Ability to push up to 250 lbs. in a
wheelchair. Frequent stooping, bending, crouching, and reaching
above shoulder level. Seeing as it relates to normal and peripheral
vision. Hearing as it relates to norm EDUCATION: High School
diploma or equivalent required. - Bachelor's Degree in Business or
other health related field preferred. TRAINING AND EXPERIENCE: A
minimum of three years' experience as a Medical Receptionist in the
health care field. Previous Rehabilitation experience preferred.
Excellent customer service and interpersonal skills required
(office setting preferred). General computer experience with data
entry required. Insurance background preferred. Knowledge of
medical terminology required. - Previous experience with Epic is a
plus. Please complete your application using your full legal name
and -current home address. -Be sure to -include -employment history
for -the past seven (7) years, including your present employer. -
Additionally, you are -encouraged to upload a current resume,
including all work history, education, and/or certifications and
-licenses, if applicable. -It is highly recommended that you create
a profile at the conclusion of submitting your first application.
-Thank you for your interest in St. Luke's!!
Keywords: St. Luke's University Health Network, Bethlehem , Regional Front Desk Coordinator, Bethlehem/Monroe, Other , Bethlehem, Pennsylvania
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