Operations Lead, BPO
Company: Stellar Technology Solutions, LLC
Location: Stroudsburg
Posted on: May 14, 2022
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Job Description:
Stellar Technology Solutions LLC, a leading provider of software
and outsourced business services to the philanthropic market, is
looking for BPO Operations Lead who has a passion to push
innovation, new ideas, and who is energized by tackling new
challenges each day. You will be performing accounting services
within our Business Process Outsourcing department for our
non-profit clients. Stellar outsourced services include data entry,
contribution and grant transaction processing, letter/statement
generation, accounting/reconciliation and trade and investment
management services. Outsourced services range from full "turnkey"
outsourcing to custom outsourcing tailored to the foundation's
particular needs. With our turnkey outsourcing, Stellar performs
the full range of administrative tasks involved in the daily
processing of contributions, grants, and financial transactions,
including data entry, donor letters, mailings, and other tasks,
allowing organizations to focus more of their time and energy for
strategic purposes. Job Summary -- Work interactively as a Leader
on the Operations Team setting a positive tone for learning &
improving the team---s efficiency. -- Responsible for assisting
high end / challenging clients -- As the Supervisor, be able to
step in and train clients and staff on system/processing,
including: o Maintain daily checklist for each customer o Process
Donor Contributions o Process Grant Requests o Perform Due
Diligence on pending grant requests o Perform weekly statement
mailings o Record applicable account fees -- Lead & participating
in Training, Coaching and Mentoring our staff & new hires. -- As
needed, you will be requested to step in and coach clients and
staff with issues that are challenging to help solve and to bring
the issues to resolution. -- Maintain and foster a positive
relationship with clients, by addressing client issues to
completion in a timely manner. -- Review client requests for system
enhancements and submit requests for evaluation. -- Advocate for
clients to drive success and become the voice of the client. --
Provide detailed client status reports for clients and management
team. -- Work with Stellar---s leadership to define priorities and
set goals. -- Complete special projects or other duties as
assigned. Role requirements: -- Bachelor---s degree from an
accredited college/university in a business-related curriculum,
plus 3 --- 5 years of professional experience in these areas. --
2-4 years supervisory/management experience. -- Intermediate
understanding of grant due diligence and reporting standards
utilized in the non-profit sector. -- Prior professional experience
working with clients. -- Must be able to work effectively with a
high-level software platform to deliver statements and tax letters
in an efficient and timely manner. -- Great problem-solving
capabilities. -- Strong customer communication skills (verbal and
written) and experience via in-person, phone/virtual and email. --
Strong MSOffice product knowledge. -- Salesforce experience a plus.
Personal Characteristics/Attributes -- Well-organized, excellent
work ethic, attention to detail, sense of urgency, and an ability
to learn. -- Motivated, works well under pressure and able to
handle multiple priorities simultaneously. -- Anticipate needs/next
steps and execute them proactively. -- Self-starter that will
actively seek improvements to existing processes. -- Enthusiastic,
empathetic, polished professional. -- Ability to work both in a
team (their own, and with other teams within the company) and
independently. Industry --- Computer Software --- Financial
Services --- Philanthropic Services This position will be in the
Stroudsburg, PA office, with opportunities for flexible scheduling.
We offer a competitive benefits package including medical, dental
and vision discounts, 401K, and vacation time. Stellar Technology
Solutions is an equal opportunity employer and values diversity.
All employment is decided based on qualifications, merit, and
business need. Stellar Technology Solutions is an
established/rapidly growing, private software company located in
Stroudsburg, PA. Please visit our website for details of our iPhi
Software Suite (iPhiTM CoreEnterprise and iPhiTM PrivateViews)
http://www.stellartechsol.com
Keywords: Stellar Technology Solutions, LLC, Bethlehem , Operations Lead, BPO, Other , Stroudsburg, Pennsylvania
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