Operations Lead, BPO

Company: Stellar Technology Solutions, LLC
Location: Stroudsburg
Posted on: May 14, 2022

Job Description:

Stellar Technology Solutions LLC, a leading provider of software and outsourced business services to the philanthropic market, is looking for BPO Operations Lead who has a passion to push innovation, new ideas, and who is energized by tackling new challenges each day. You will be performing accounting services within our Business Process Outsourcing department for our non-profit clients. Stellar outsourced services include data entry, contribution and grant transaction processing, letter/statement generation, accounting/reconciliation and trade and investment management services. Outsourced services range from full "turnkey" outsourcing to custom outsourcing tailored to the foundation's particular needs. With our turnkey outsourcing, Stellar performs the full range of administrative tasks involved in the daily processing of contributions, grants, and financial transactions, including data entry, donor letters, mailings, and other tasks, allowing organizations to focus more of their time and energy for strategic purposes. Job Summary -- Work interactively as a Leader on the Operations Team setting a positive tone for learning & improving the team---s efficiency. -- Responsible for assisting high end / challenging clients -- As the Supervisor, be able to step in and train clients and staff on system/processing, including: o Maintain daily checklist for each customer o Process Donor Contributions o Process Grant Requests o Perform Due Diligence on pending grant requests o Perform weekly statement mailings o Record applicable account fees -- Lead & participating in Training, Coaching and Mentoring our staff & new hires. -- As needed, you will be requested to step in and coach clients and staff with issues that are challenging to help solve and to bring the issues to resolution. -- Maintain and foster a positive relationship with clients, by addressing client issues to completion in a timely manner. -- Review client requests for system enhancements and submit requests for evaluation. -- Advocate for clients to drive success and become the voice of the client. -- Provide detailed client status reports for clients and management team. -- Work with Stellar---s leadership to define priorities and set goals. -- Complete special projects or other duties as assigned. Role requirements: -- Bachelor---s degree from an accredited college/university in a business-related curriculum, plus 3 --- 5 years of professional experience in these areas. -- 2-4 years supervisory/management experience. -- Intermediate understanding of grant due diligence and reporting standards utilized in the non-profit sector. -- Prior professional experience working with clients. -- Must be able to work effectively with a high-level software platform to deliver statements and tax letters in an efficient and timely manner. -- Great problem-solving capabilities. -- Strong customer communication skills (verbal and written) and experience via in-person, phone/virtual and email. -- Strong MSOffice product knowledge. -- Salesforce experience a plus. Personal Characteristics/Attributes -- Well-organized, excellent work ethic, attention to detail, sense of urgency, and an ability to learn. -- Motivated, works well under pressure and able to handle multiple priorities simultaneously. -- Anticipate needs/next steps and execute them proactively. -- Self-starter that will actively seek improvements to existing processes. -- Enthusiastic, empathetic, polished professional. -- Ability to work both in a team (their own, and with other teams within the company) and independently. Industry --- Computer Software --- Financial Services --- Philanthropic Services This position will be in the Stroudsburg, PA office, with opportunities for flexible scheduling. We offer a competitive benefits package including medical, dental and vision discounts, 401K, and vacation time. Stellar Technology Solutions is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit, and business need. Stellar Technology Solutions is an established/rapidly growing, private software company located in Stroudsburg, PA. Please visit our website for details of our iPhi Software Suite (iPhiTM CoreEnterprise and iPhiTM PrivateViews) http://www.stellartechsol.com

Keywords: Stellar Technology Solutions, LLC, Bethlehem , Operations Lead, BPO, Other , Stroudsburg, Pennsylvania