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Customer Care Representative

Company: Orbit Energy & Power, LLC
Location: Washington
Posted on: January 13, 2022

Job Description:

ORBIT ENERGY & POWER - Customer Service Representative

Join one of the fastest growing solar companies in the area and help in our mission to make earth a cleaner place!

Orbit Energy & Power is seeking an enthusiastic Customer Care Associate who is passionate about clean energy. Our mission is to provide our employees and customers the best experience possible by redefining how we power our homes. We focus on educating homeowners about their energy consumption and connecting them with sustainable resources that help save money and the environment at the same time.

Responsibilities:
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
Confirm appointments through outbound calls
Handle in-bound project inquiries, follow-ups and e-mail/phone outreach
Route customer to appropriate department
Collaborate regularly with Outside Sales, the Scheduling department and Operations
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
Work Schedule: Tuesday - Saturday

Qualifications:
Minimum 2-3 years of customer service support (construction industry preferred)
Ability to monitor relationships with prospective customers through CRM systems
Strong phone presence and the ability to work in a fast-paced environment required
Able to work with customers on a professional level to meet their request
Excellent verbal and written communications skills
Strong listening and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Have to be able to work onsite (not a remote position)

Our Pledge:

"Our team exists for the purpose of making our world a more environmentally friendly planet through every single renewable energy project that we deploy." Our core values of Honesty and Integrity will be demonstrated every single day in our dealings with our clients, vendors, and co-workers. With forward-thinking leadership, we continually strive to maximize growth opportunities and profitability for the mutual benefit of our Employees, Industry Partners, and Investors. We lead by example in our never-ending pursuit of developing and building the most innovative and profitable renewable energy solutions to benefit our customers, our communities, and our world.

About us:

Our Team has been involved in the commercial general and electrical construction industry throughout the US for more than 30+ years with more than 19+ years being directly involved in the Solar & Renewable Energy fields helping to both structure deals as well as Design/ Build some of the largest and highest profile projects here in the States i.e. the first ever worldwide installs for such companies as DuPont Nemours, Johnson & Johnson and MERCK Pharmaceutical. We were involved in the original contract negotiations and build-out of such projects as The Eagles Stadium (Lincoln Financial Field), The Atlantic City Convention Center, The Liberty Science Center, GOYA Foods, Fed-Ex facilities located on the Newark-Liberty International Airport property, The Liberty Science Center Museum, DelDot, Baltimore-Washington International Airport, CHOP (Children's Hospital of Philadelphia), The New Barnes Foundation Museum in Philadelphia, Urban Outfitters in Gap, PA just to name a few.

Orbit Energy and Power is an equal opportunity employer.

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Keywords: Orbit Energy & Power, LLC, Bethlehem , Customer Care Representative, Other , Washington, Pennsylvania

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