Customer Service Representative
Company: Kuehne Nagel
Posted on: October 10, 2021
Our Contract Logistics Team is looking for a new Customer
The Customer Service Representative (CSR) is the primary contact
for any customer. The CSR is responsible for intercepting faxed
orders, keying orders in to system, conducting follow-up phone
calls to requestors. The CSR is responsible for all communication
between the various departments within the company and its
customers and, therefore must exercise the highest quality of phone
etiquette. This position requires a high degree of quantifiable and
qualifiable results with regard to accurate, complete and timely
response to internal and external Distribution Center reporting.
•Processes orders for material or merchandise received by mail,
fax, e-mail, EDI or telephone from customer or company
•Compiles, sorts and verifies accuracy of data to be
•Examines records such as bills, computer printouts, bills of
lading and related documents and correspondence and informs
customer of unit prices, shipping dates, anticipated delays and any
additional information needed by customer using mail, e-mail or
•Enters order into automated system and computes total cost for
customer. Records or files copy of orders received as
•Confers with warehouse or common carrier personnel to expedite or
trace missing or delayed shipments.
•Compiles statistics and prepares various reports for
•Investigates overdue and damaged shipments or shortages in
shipments for customers and/or common carriers.
•Analyzes complaints concerning billing or service rendered,
referring complaints of service failures to designated departments
for investigation, updating customers on a timely basis.
•Provides back up support for all accounts other than primary.
Your Skills and Experiences
• A minimum of 2 (two) years’ experience in customer service
• Knowledge of Windows-based order entry system
• Effective written and verbal communication skills
• Intermediate to advance knowledge in Microsoft Word and Microsoft
• Experience with AS400 or any Warehouse Management System (WMS)
experience is highly desired
• Exercises initiative in following up on pending issues and
• Ability to effectively solve problems
• Ability to establish priorities and multi task
Keywords: Kuehne Nagel, Bethlehem , Customer Service Representative, Other , Bethlehem, Pennsylvania
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