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Credit Card Operations Specialist

Company: Univest
Location: Souderton
Posted on: June 12, 2021

Job Description:

Overview

Our Digital Operations & Support team is growing! We are seeking a FT Credit Card Operations Specialist I to join our Souderton based team.

Responsibilities

  • Serve as a member of a team, collaborating effectively to drive results under variable circumstances
  • Work with internal departments and external customers to answer inquires and troubleshoot issues relating to credit cards and credit card fraud management
  • Serve as the credit card operational subject matter expert and a point of escalation for any credit card issues
  • Process all daily, weekly, and/or monthly credit card related settlements timely and accurately
  • Manage workflow for newly created credit card and maintenance
  • Support vendor performance for delivery and problem resolution (examples in CPI Card Group, MasterCard, Jack Henry, NCR, Diebold)
  • Proactive fraud monitoring, identifying and escalating non-routine issues and exceptions, such as potential fraud situations and suspicious activity
  • Provide recommendations and implement process changes to improve efficiency and reduce operational expenses
  • Provide back up support for other Team members including ATM and Debit card support
  • Responsible for compliance with laws and regulations that apply to the position, including the Univest Code of Conduct

Qualifications

  • High School Diploma (or GED equivalent) with 2-3 years of experience in a financial institution
  • Knowledge of relevant credit card operating policies and procedures and State / Federal banking regulations with special emphasis on compliance with credit card regulations
  • Deliver exceptional customer service
  • Maintain excellent written and oral communication skills
  • Must be well organized, detail oriented, analytical, and able to communicate effectively across internal departments and with external customers
  • Ability to work within a team environment and collaborate to accomplish multiple priorities
  • Act as a change agent, demonstrating a willingness to adapt to and improve systems, procedures, and business areas
  • Prior experience with Jack Henry, Synergy, Credit Card Processing and industry specific software a plus
  • Proven ability to make decisions to protect customers and corporate resources when presented with appropriate data, relying on little to no supervision and in the presence of looming deadlines

Keywords: Univest, Bethlehem , Credit Card Operations Specialist, Other , Souderton, Pennsylvania

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