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Work From Home Customer Service Agent

Company: iQor
Location: Bethlehem
Posted on: June 12, 2021

Job Description:

Req ID: 23410

Additional Work Locations:

We're excited you've considered to Be More with iQor. We'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let's get started!

Summary

We are searching for a polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

Responsibilities

  • Target Hire Date: June 14, 2021
  • Currently a work from home position.
  • Conduct inbound or outbound account receivable calls to customer accounts to prompt for payment of past due invoices.
  • Gather data and document proper systems per customer requirements.
  • Responsible for managing assigned portfolio and working accounts in a timely manner according to client expectations.
  • Demonstrates excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues.
  • Performs other duties as assigned.

Requirements

  • Required hours are from 8:00am to 4:30pm or 8:30am-5:00pm, Monday through Friday
  • This is a work from home position after completing onsite virtual training for 30 days.
  • Must attend orientation and new hire training Onsite for the first day.
  • Previous Call Center or Customer Service experience required.
  • Customer service and/or collection experience.
  • Ability to develop rapport and demonstrate a caring attitude.
  • Excellent data entry and internet navigation skills.
  • Clear, distinct oral and written communication skills.
  • Must be detail oriented.
  • Dynamic interpersonal and judgment skills.
  • Professional demeanor and dependable work ethic.
  • Ability to work in a fast-paced environment and multi-task.

Education Requirement

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements

Ability To:

  • Speak and sit for extended periods of time.
  • Stand and walk or otherwise traverse occasionally in order to be accessible to the production floor.
  • Exert at up to 10 lbs. of force to push, pull or otherwise move objects.
  • Carry or lift objects up to 10 lbs.
  • Have close visual acuity to perform activities such as: preparing and analyzing data and/or documents; and/or viewing a computer terminal.
  • Occasionally bend, reach, kneel, or twist for minimal periods of time.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.

Keywords: iQor, Bethlehem , Work From Home Customer Service Agent, Other , Bethlehem, Pennsylvania

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