St. Luke's is proud of the skills, experience and compassion of
its employees. The employees of St. Luke's are our most valuable
asset! Individually and together, our employees are dedicated to
satisfying the mission of our organization which is an unwavering
commitment to excellence as we care for the sick and injured;
educate physicians, nurses and other health care providers; and
improve access to care in the communities we serve, regardless of a
patient's ability to pay for health care.
The Host/Hostess is responsible for preparing, delivering and
picking up trays for patients; communicating pertinent information
regarding menu preferences; delivering nourishments; taking
inventory of floor supplies and re-supplying them to a par level.
Works with the patient and patient's family, nursing, and food
service support to maximize patient meal satisfaction. Practices
exceptional customer service at all times. Serves as a primary
liaison between patients and food service operations.
JOB DUTIES AND RESPONSIBILITIES:
- Assists patient with verbal patient meal selections in
accordance with current nutrition care order.
- Communicates effectively and clearly. Communicates food
preferences from patient to food service department to ensure
highest patient satisfaction with meal service. Communicates
frequently with the patient care team for any patient who is
problematic, in isolation, or incapable of menu completion to grow
insight into known preferences or family requests.
- Answers patient calls in a prompt, courteous manner, and
processes requests in accordance with patient's nutritional care
- Performs minor food preparation and portioning tasks in
accordance with departmental policy.
- Demonstrates comprehensive understanding and proficiency of
Vision-Meals Your Way computerized ordering system.
- Demonstrates ability to utilize EPIC for the purpose of viewing
and printing reports and to initiate downtime procedures.
- Demonstrates and shares basic diet information with patients.
Refers dietitian to address further education or concerns.
- Demonstrates knowledge of all diets and alternate meal
- Transports patient trays.
PHYSICAL AND SENSORY REQUIREMENTS:
Walking for up to 7 hours, 30 minutes at a time; sitting for up
to 1 hour at a time and standing up to 1 hours for 30 minutes at a
time. Frequently uses handling and occasionally twisting/turning,
lifting (1-50 lb.), carrying (1-50 lb.), pushing (1-50 lb.), and
pulling (1-50 lb.). When performing essential functions,
occasionally involves with stooping/bending, climbing, reaching
above shoulder level. Employee must have the ability to hear normal
conversation, have general vision, far vision, and peripheral
High School graduate or equivalent preferred. Must be able to
communicate effectively in English.
TRAINING AND EXPERIENCE:
Customer service and/or food service experience preferred, but
not necessary. On job training will be provided.
Please complete your application using your full legal name and
current home address. Be sure to include employment history for the
past seven (7) years, including your present employer.
Additionally, you are encouraged to upload a current resume,
including all work history, education, and/or certifications and
licenses, if applicable. It is highly recommended that you create a
profile at the conclusion of submitting your first application.
Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an Equal Opportunity