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Corporate Trainer - Technical Support Team

Company: Dover
Location: Bethlehem
Posted on: June 10, 2021

Job Description:

For over 125 years, OPW has led the way in designing and manufacturing world-class retail fueling, fluid handling and car wash system solutions for the safe and efficient handling and distribution of fuels and critical fluids. OPW makes above ground and below ground products for both conventional, vapour recovery and clean energy applications in the retail and commercial markets. Additionally, OPW supplies loading arms, valves and dry-break couplings, tank truck equipment, rail car valves and equipment, and car wash systems. OPW has manufacturing operations in North America, Europe, Latin America and Asia Pacific, with sales offices around the world. OPW is part of the Dover Corporation, which is publicly traded on the New York Stock Exchange under 'DOV'. To learn more about OPW's 125 years of providing industry-leading solutions, visit our website at . Dover is a diversified global manufacturer with annual revenue of over $7 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under 'DOV.' Additional information is available at" . Innovative Controls Systems (ICS) is part of OPW VWS, a leader in the Vehicle Wash Manufacturing industry. ICS brings expertise and industry leadership in POS MGT Systems, Payment Terminals, Car Wash Controllers, Accessories, and other Car Wash Equipment. We are actively have an immediate need for a Manager, Software Engineering at our Bethlehem offices. Excellent benefits package with health, dental, vision, disability & life insurance. Paid time off, including community service days as well as an on-site Cafeteria and Employee Fitness Center. The Coporate Trainer for the Support Departmenet is responsible to develop and conduct the training programs for ICS employees and customers. Schedule and prioritize all customer and employee workshops. Schedule, coordinate and participate in remote customer seminars and Webinars. Work with management to document and execute on going employee training. Essential Duties and Responsibilities Plan and develop training documentation in multiple delivery formats Schedule and conduct training classes for internal and external customers Assist technicians with problem solving Respond quickly to address problems that arise Provide trainee performance feedback to supervisors Work closely with the Technical Writer, eLearning production and Web Help development to help produce a quality output in respect to the educational material that is provided to our customers Active involvement with new product launches and beta site meetings Follow up on all customer training requests Follow up on all field installations and conduct surveys on technician's performance. Coordinate and schedule employee training through their supervisor Develop new processes and training to help others work more efficiently Organize, schedule and execute regional seminars for our customers Organize, schedule and conduct Webinars for our customers and remote support offices You may be ask to perform additional duties as needed to support the call center needs Competencies Behavior - Friendly, courteous, understanding Problem Solving - Interface will all departments to provide effective solutions Technical Skills - Electro-Mechanical, electrical wiring and an electronics background is necessary. Basic networking skills are also required. Education - Business background, electrical wiring, basic electronics Computer Competency - A thorough knowledge of Microsoft Office applications is necessary; including WORD, Excel, PowerPoint, Outlook Oral Communication - Public speaking and good interpersonal communication skills are essential Written Communications - Ability to write at different education levels so that the material is clearly understood by the recipients Listening skills - Listen closely to what is being said; keep an open mind to new ideas Teamwork - Actively seek out solutions that involve multiple sources and disciplines (Synergy). Promote team building Diversity - Embrace diversity and treats all people with respect Ethics - Provide honest answers that are within business and legal guidelines at all times Motivation - Aggressively seek out solutions and demonstrate a positive attitude Quality Output - Always produce to the best of your ability Attendance/Dependability - Consistently at work on time and producing quality output within the committed timeline. Professionalism - Approach others in a tactful manner. Accept responsibility for own actions Qualifications Education: Bachelors Degree in Business Associates Degree in Electronics and electrical wiring background Or 2+ years' experience with Innovative Control Systems Technical support Experience: Training Experience Excellent interpersonal and public speaking skills Excellent writing skills Good computer skills and knowledge of MS Office Applications are essential Previous experience as a technician is a plus Electrical wiring and Electronics background Good mechanical and troubleshooting aptitude Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the traditional indoor office work environment is usually moderate. There is no or very limited exposure to physical risk. This position may occasionally require travel including an overnight stay as may be necessary to meet customer needs. Normal risks associated with travel and/or set-up of Company's system may be expected. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this job, the employee is regularly required to stand; walk; Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Keywords: Dover, Bethlehem , Corporate Trainer - Technical Support Team, Other , Bethlehem, Pennsylvania

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