St. Luke's is proud of the skills, experience and compassion of
its employees. The employees of St. Luke's are our most valuable
asset! Individually and together, our employees are dedicated to
satisfying the mission of our organization which is an unwavering
commitment to excellence as we care for the sick and injured;
educate physicians, nurses and other health care providers; and
improve access to care in the communities we serve, regardless of a
patient's ability to pay for health care.
The Client Services Associate is responsible for scheduling
appointments, registering patients, and all other duties involving
front desk operations.
JOB DUTIES AND RESPONSIBILITIES:
- Processes claims within assigned responsibility in a timely and
efficient manner, performing all associated duties in order to
ensure completeness and correctness of all patient documentation,
facilitating maximum client/ company satisfaction.
- Handles phone, mail, and personal inquires from and regarding
- Maintains all documentation and records in accordance with
federal and state regulations.
- Collects proper insurance information and forms from patients
and performs accurate and timely verification of third party payer
and worker's compensation.
- Communication and/or updating of correct patient information to
appropriate staff(s), department(s), and computer system(s).
- Prompt courteous reception and guidance to patients with
- Resolves or assists with complaints, misunderstandings, and
inquiries related to results, pending medical record forms,
turnaround times, wait times etc.
- Ongoing application and knowledge of all company requirements
- Knowledge of complying with Federal and State law and private
payer health care program requirements as well as the hospital's
ethical and business policies.
PHYSICAL AND SENSORY REQUIREMENTS:
Sitting up to 7 hours/day; 1-2 hours consecutively. Walking up
to 4 hours/day, 30 minutes at a time. Frequently uses fingers and
hands for typing, data entry, etc. Frequently lift and carry
objects up to 10 lbs. Occasionally stoops, bends and reaches above
shoulder level. Must be able to hear as it relates to normal
conversation. Must be able to see as it relates to general, near,
far, color, peripheral and depth perception. Needs to be able to
use eyes to focus on the same object throughout the day.
High School Diploma / GED required.
TRAINING AND EXPERIENCE:
Bilingual in Spanish preferred.
Previous experience with third party billing in a healthcare
Previous experience in an office/administrative environment
Please complete your application using your full legal name and
current home address. Be sure to include employment history for the
past seven (7) years, including your present employer.
Additionally, you are encouraged to upload a current resume,
including all work history, education, and/or certifications and
licenses, if applicable. It is highly recommended that you create a
profile at the conclusion of submitting your first application.
Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an Equal Opportunity