Patient Access Representative, St. Luke's North (Per Diem)
Company: St Luke's University Health Network
Posted on: May 3, 2021
St. Luke's is proud of the skills, experience and compassion of
its employees. The employees of St. Luke's are our most valuable
asset! Individually and together, our employees are dedicated to
satisfying the mission of our organization which is an unwavering
commitment to excellence as we care for the sick and injured;
educate physicians, nurses and other health care providers; and
improve access to care in the communities we serve, regardless of a
patient's ability to pay for health care.
The Patient Access Representative is responsible for completing
the registration process for all patients seen at St. Luke's
University Health Network, in outpatient testing and Emergency
Departments. The Patient Access representative is required to
project at all times the image of the network as a customer focused
organization. He/she will assist all customers (internal and
external) by providing accurate information, directions and
handling any requests in accordance with hospital policy. This
includes, but not limited to the data collection and accurate entry
of all patient information into the appropriate Epic application,
focusing on insurance verification, transcribing orders and point
of service cash collections. Patient Access Representatives will
communicate effectively with all hospital departments, and follow
through until patient treatment is completed.
JOB DUTIES AND RESPONSIBILITIES:
- Greets and directs patients and visitors for the entire
facility to provide friendly and courteous services at all
- Dispense appropriate information and answers questions
regarding the facility and its services.
- Communicate effectively with all departments to meet customer
needs. Responsible for patient flow and through put for the
facility and satellite locations. Responsible to enter patients
into network patient tracking system, including supporting the
- Answer the telephone with the appropriate scripted greeting, in
a timely manner, assist and/or direct the caller to the appropriate
person or department, and accurately record verbal orders.
- Access the proper Epic application (Systoc where applicable)
and accurately enters information necessary to create a Hospital
Account Record (HAR) and complete detailed demographic and specific
clinical service information.
- Accurately record in hospital computer system clean and concise
notes to track patient account activity and to communicate for
downstream claim processing.
- Responsible for contacting the Primary Care Physician and/or
the Financial Representative to obtain required insurance referrals
and pre-certs when necessary. Obtain Medical license Number, NPI
and UPIN via appropriate website.
- Maintain knowledge of current insurance regulations, trends and
network policies. Responsible for contacting insurance companies to
verify patient benefits when applicable.
- Verifies all insurance/self pay through online eligibility.
When online eligibility is not available for the insurance,
responsible for contacting insurance companies to verify benefits
via phone or insurance website.
- Responsible for identifying, collecting, and recording self pay
liability, co pays and/or deductibles when applicable prior to or
at time of registration. Posting credit card payments in Epic or
Trust Commerce, collecting cash, closing the daily cash drawer, and
preparing deposit for transport.
- Responsible to accurately transcribe all outpatient testing
orders, both written and electronic.
- Maintain a working knowledge of policies and procedures
pertaining to Revenue Cycle.
- Demonstrate efficiency, familiarity and complete all required
competencies within Epic and other required hospital applications
responsible to complete functions of the position.
- Responsible for sign in registry for vendors and clergy,
providing churches and clergy information when needed.
- Supports the department with new hire training (Preceptor)
- Provide other hospital departments and physician offices with
information or materials related to Network Registration
- Provide St. Luke's Hospital with data and documents necessary
to generate a clean registration/claim by conducting in-person or
telephone interviews with patient prior to and after their testing
is completed. Process supports clean claim processing and patient
- Responsible to immediately resolve minor patient/visitor issues
and inform department leadership, or Nursing Supervisor of any
significant patient and visitor complaints.
PHYSICAL AND SENSORY REQUIREMENTS:
Sitting up to 8 hours per day, 4 hours at a time. Frequent use
of hands/fingers for data entry. Occasional walking and ability to
push up to 250 pounds in a wheelchair. Ability to occasionally
carry or lift up to 10 pounds. Hearing as it relates to normal
conversation. Seeing as it relates to general vision.
High school graduate or equivalent required.
TRAINING AND EXPERIENCE:
Excellent customer service and interpersonal skills required
(office setting preferred). General computer experience with data
entry required. Insurance background preferred. Knowledge of
medical terminology preferred.
Please complete your application using your full legal name and
current home address. Be sure to include employment history for the
past seven (7) years, including your present employer.
Additionally, you are encouraged to upload a current resume,
including all work history, education, and/or certifications and
licenses, if applicable. It is highly recommended that you create a
profile at the conclusion of submitting your first application.
Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an Equal Opportunity
Keywords: St Luke's University Health Network, Bethlehem , Patient Access Representative, St. Luke's North (Per Diem), Other , Bethlehem, Pennsylvania
Didn't find what you're looking for? Search again!