St. Luke's is proud of the skills, experience and compassion of
its employees. The employees of St. Luke's are our most valuable
asset! Individually and together, our employees are dedicated to
satisfying the mission of our organization which is an unwavering
commitment to excellence as we care for the sick and injured;
educate physicians, nurses and other health care providers; and
improve access to care in the communities we serve, regardless of a
patient's ability to pay for health care.
The Customer Service Associate will be responsible for assisting
Technologists, Radiologists, and other physicians in the caring for
their patients. The Customer Service Associate coordinates patient
record activities, plays a role in patient care and customer
service, communicates with departments involving patient care
delays, calling verbal reports to ordering physicians, retrieving
blood work, and serving as a support liaison for the Radiology
JOB DUTIES AND RESPONSIBILITIES:
- Answers all incoming calls to the reading room and/or radiology
front desk area. Promptly triages and accurately relays all
messages to the appropriate personnel in the department.
- Excels at effective and positive communications (both verbal
and written). Uses skills to bolster the department/organization
- Demonstrates proper telephone techniques and etiquette
according to hospital policy. All calls are answered within three
(3) rings. Records and reports accurate messages to the appropriate
- Demonstrates competency in the knowledge of the EPIC modules
appropriate to job
- Accurately adheres to downtime procedures to assure appropriate
information is available resulting in excellent continuity of care
- Complies with the established chain of command for the
reporting of work related
- Calls verbal reports as necessary. Accurately documents this
transaction on the check-in document and log, if
available.Documents communication regarding findings in Result
- Completes clerical functions including filing, copying, and
faxing as necessary.
- Scheduling duties performed according to department guidelines.
Handles all requests for emergent radiology studies. Involves
supervisor if scheduling conflicts exist.
- Assists with direct patient care and the care of the patient's
family members based on the needs of the department.
PHYSICAL AND SENSORY REQUIREMENTS:
Standing for up to 2 hours per day, up to 1 hour at a time.
Sitting for up to 8 hours per day, up to 4 hours at a time. Walking
for up to 4 hours per day in 15 minute increments. Continuous use
of hands and handling. Manual dexterity in order to type on
keyboard for up to 1 hour for data entry. Occasionally carrying
objects of up to 25 pounds. Must have the ability to occasionally
stoop/bend, crouch, kneel and reach above shoulder level. Hearing
as it relates to normal conversation. Seeing as it relates to
general vision, depth perception and peripheral vision.
High School Graduate or equivalent.
TRAINING AND EXPERIENCE:
Experience in office procedures such as faxing, excellent
telephone skills and computer experience required. Skills
demonstrative of handling multiple tasks simultaneously. Medical
Please complete your application using your full legal name and
current home address. Be sure to include employment history for the
past seven (7) years, including your present employer.
Additionally, you are encouraged to upload a current resume,
including all work history, education, and/or certifications and
licenses, if applicable. It is highly recommended that you create a
profile at the conclusion of submitting your first application.
Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an Equal Opportunity