The role of the Coordinated Entry Specialist is to complete
VI-SPDAT assessments on all persons presenting to the Coordinated
Entry Access Site (Street 2 Feet) as homeless, entering them into
the Community Queue for housing services/resources and/or providing
Diversion services to prevent from becoming homeless as needed.
Responsible for collaborating with the PA 211 Call Center and other
Regional Coordinated Entry Access Site staff for peer learning and
problem solving. The Coordinated Entry Specialist will follow up
with households on the Coordinated Entry Queue and provide status
updates. When not doing these tasks, the person in this role will
provide support to the Street 2 Feet staff and assist with
programmatic and consumer needs.
*Essential Duties and Functions*
1. To support and promote the mission statement and values of
Street 2 Feet and RHD, Inc.
2. To engage people in a trusting and supportive relationship,
providing emotional support and focusing on target goals.
3. Maintain a current referral list for clients.
4. Maintain relationships with the various programs in our
community to promote our service.
5. Engaging clients in a trusting and supportive treatment
partnership, providing emotional support while maintaining
6. Maintain required records accurately, comprehensively and in
a timely manner, including data entry into the Homeless Management
7. Keeps required statistics and submits reports as
8. Cooperates with, participates in and supports the adherence
to all internal policies, procedures and practices, and compliance
with all regulatory requirements.
9. Insures the confidentiality of all client and/or
10. To maintain one's own physical, mental and emotional
well-being to maximize the healthy functioning of the program.
11. Represent RHD and the program out in the community with
12. Maintain a valid PA Driver License and active car
13. Report in writing any conflict of interest in working with
clients of the Day Center that you may know personally
14. Participate in weekly supervisions with Supervisor to
discuss client concerns/needs.
15. Create and/or update household records in the CoC's
ClientTrack Homeless Management
Information System (HMIS).
16. Field and record the answers to a brief set of pre-screening
questions in HMIS to determine
the household's eligibility for entering the housing crisis
17. Attempt to divert any household seeking to enter emergency
shelter through a strengths based
conversation about creative solutions to avoid the trauma (to
the household) and
expense (to the system) of entering emergency shelter, thereby
preserving limited shelter
beds to people who have no other safe place to stay.
18. For households that are eligible for CoC housing crisis
response system services, the
a) field the Vulnerability Index - Service Prioritization
Tool (VI-SPDAT) assessment tool (different versions for
families, single adults and
Transitional Age Youth) and enter the head of household's
answers directly into HMIS;
b) provide a direct referral to emergency services (such as
outreach or shelter) if needed after attempting Diversion;
c) place the household on a Community Queue for housing services
(such as Rapid Re-Housing or Permanent Supportive Housing).
19. Provide Community Queue status updates to households waiting
for referrals to services.
20. Comply with all CoC Coordinated Entry System policies and
21. Participate in annual trainings on the use of HMIS, VI-SPDAT
and Diversion strategies.
22. Participate in quarterly meetings (in-person, webinar or
telephone as appropriate) with
other regional Coordinated Entry Access Site providers for peer
learning and problem solving.
23. Provide ongoing updates and feedback to Director regarding
Coordinated Entry System.
Previous Experience with Case Management, completing
Bachelor's degree in a Human Service field
Valid Drivers License & Reliable Transportation
Must be able to pass a Criminal background check and PA Child
This position will work out of our homeless day center, Street 2
Feet Outreach Center. We are the only homeless daytime resourcec
center in the area and function as the walk in Access Site for the
Coordianted Entry 211 system, the streamlined service for housing
assistance. In addition to Coordinated Entry, the ideal candidate
will also be assisting with Street Outreach, Case Management, and
the Pocono 3C (Garbage Pick Up employment program for clients).
Schedule may also include rotating Saturday hours.
*Resources for Human Development, is an equal opportunity
employer. All qualified applicants will receive consideration for
employment without regard to race, color, age, religion, gender
identity, sexual orientation, national origin, genetic information,
veteran or disability status.*