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Customer Service Representative

Company: Lehigh Hanson
Location: Bath
Posted on: May 3, 2021

Job Description:

Primary Location

Bath-PA

Job Posting

WE GIVE DOWN-TO-EARTH A WHOLE NEW MEANING

We're Lehigh Hanson. Our products build cities and towns, including stadiums that hold thousands of fans, and bridges that support millions of vehicles. We have thousands of employees across hundreds of locations in the U.S. and Canada, making us North America's leading supplier of cement, aggregates, ready mixed concrete, asphalt and related construction materials.

We might be a big company, but we appreciate and encourage our people to share their ideas and help shape our future. We want every one of our people to play an active role in growing our business. With our diverse product lines and locations across North America, there are opportunities to explore different roles and work on a variety of exciting and interesting projects.

We're a tight knit team. While we strive to be the best, we do it with an attitude that is humble, accessible and down-to-earth. We don't ask you to "fit in" to our culture. We invite you to add to it.

HERE'S WHAT YOU'LL GET TO

This is a great opportunity to be a key player in our customer service department. The position reports directly to the Customer Service Manager and is responsible for all aspects of customer service; receiving and processing orders, direct communication with our customers, follow up and problem solve orders when necessary, and provide efficient and professional service to our customers.

  • Receive & process all customer telephone and email orders timely and efficiently
  • Respond to customer issues in a positive and timely manner and, when necessary, direct the customer to the appropriate respondent
  • Answer incoming telephone calls and emails to the Customer Service center in a positive and professional manner
  • Communicate order confirmations & completion status to customers
  • Data entry of all customer and job information into SAP Data System
  • Interface with customers, truck drivers, Sales, & Plant personnel
  • Communicate shipment & sales information to all HQ and Regional Sales & Plant Offices
  • Coordinate and maintain product order delivery of shipments with approved freight carriers through Lehigh's distribution network to ensure maximum accuracy, cost effectiveness, and efficiency of product deliveries.
  • Maintain a high level of knowledge regarding product offerings throughout Lehigh's production and distribution facilities
  • Provide after-hours support when necessary, including weekends, Holidays, and during inclement weather. Work from home or at another Lehigh facility during inclement weather
  • Maintain and update certain S.A.P. data and reporting
  • Follow all applicable safety policies and procedures
  • Other duties and projects as assigned by management

This position will be based at our regional office in Bath, Pa.

HERE'S WHAT WE'RE LOOKING FOR

  • Excellent written & verbal communication skills; Specifically, telephone skills
  • PC skills and knowledge of Windows based programs essential
  • S.A.P. skills and knowledge essential
  • Experience in sales or inside sales environment a plus
  • Product knowledge in the cement or construction industry helpful
  • Experience in a high pressure, fast paced team environment
  • Customer Service concepts
  • Ability to travel as needed (up to 10%)
  • High School education or equivalent. College degree or equivalent experience preferred.

BRING YOUR HUMBLE OVERACHIEVER ATTITUDE AND LET'S ELEVATE OUR COMPANY EVEN HIGHER!

At Lehigh Hanson, we care a great deal about your health which is why there is no waiting period to participate in highly competitive medical, dental, vision, and life insurance programs. In addition, we offer a 401(k) retirement savings plan with an automatic company contribution as well as matching contributions.

Lehigh Hanson is a drug free workplace.

External candidates must be able to work in the USA without sponsorship.

IND123

Keywords: Lehigh Hanson, Bethlehem , Customer Service Representative, Other , Bath, Pennsylvania

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