St. Luke's is proud of the skills, experience and compassion of
its employees. The employees of St. Luke's are our most valuable
asset! Individually and together, our employees are dedicated to
satisfying the mission of our organization which is an unwavering
commitment to excellence as we care for the sick and injured;
educate physicians, nurses and other health care providers; and
improve access to care in the communities we serve, regardless of a
patient's ability to pay for health care.
The Front Desk Coordinator performs, organizes, and prioritizes
clerical functions with the Physical Therapy Department. The
position includes answering the phone, patient registration,
patient scheduling, insurance verifications and authorizations,
word processing, filing, and general office duties.
JOB DUTIES AND RESPONSIBILITIES:
- Answers the telephone in a timely manner, assists or directs
the caller to the appropriate person or department.
- Receives and updates patient information.
- Maintains files in the appropriate order.
- Establishes and maintains accurate patient records and record
- Accurately completes the registration process in the current
- Verifies patient's insurance benefits.
- Processes pre-certifications/authorizations depending on the
special requirements of the patient's insurance company.
- Schedules appointments considering patient needs and utilizing
the clinic time efficiently.
- Confirms appointments and maintains a full department
- Communicates any scheduling problems to the Department
- Receives cash, checks, and credit card payments and prepares
- Distributes mail to clinical staff.
- Processes requests for release of information in accordance
with the policies set forth by the Medical Record Department.
PHYSICAL AND SENSORY REQUIREMENTS:
Sitting up to eight hours per day, up to six hours at a time.
Standing for up to eight hours per day, up to six hours at a time.
Frequent fingering, handling, firm grasping. Frequent twisting and
turning. Frequent lifting, carrying and pulling objects up to 50
lbs. Frequent stooping, bending, crouching, and reaching above
shoulder level. Seeing as it relates to normal and peripheral
vision. Hearing as it relates to normal conversation and telephone
High School graduate or equivalent. Excellent oral and written
skills required to relate effectively with managers, patients,
families, and staff at various levels. Demonstrates competency, as
appropriate to the ages of patients served, in the ability to
obtain and interpret information in terms of patients' needs; a
knowledge of growth and development, and an understanding if the
range of treatment needed by these patients.
TRAINING AND EXPERIENCE:
Work processing experience required including mastery of MS
Office (Word, Excel, and Access). Experience with other PC software
(statistical database, presentation, etc.) essential. Three years
related office experience required, preferable in a medical
setting. Previous Rehabilitation experience preferred.
Please complete your application using your full legal name and
current home address. Be sure to include employment history for the
past seven (7) years, including your present employer.
Additionally, you are encouraged to upload a current resume,
including all work history, education, and/or certifications and
licenses, if applicable. It is highly recommended that you create a
profile at the conclusion of submitting your first application.
Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an Equal Opportunity