Veterans Preferred - Customer Solutions Specialist
Company: Linde
Location: Bethlehem
Posted on: April 6, 2021
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Job Description:
Military Veterans are Encouraged to Apply. Praxair, Inc. is a
leading industrial gas company in North and South America and one
of the largest worldwide . Praxair produces, sells and distributes
atmospheric, process and specialty gases , and high-performance
surface coatings . Our products, services and technologies are
making our planet more productive by bringing efficiency and
environmental benefits to a wide variety of industries , including
aerospace , chemicals , food and beverage , electronics , energy ,
healthcare , manufacturing, primary metals and many others. For
more information about the company, please visit our website at .
Praxair Distribution, Inc. is seeking a Customer Service Solutions
Specialist to join our team located in Bethlehem, PA. The Customer
Service Solutions Specialist is responsible for performing customer
service activities in a call center environment with the objective
to create a better overall customer experience. Customer Service
Solutions Specialist receive and handle all incoming customer
inquiries; taking complete ownership of issue(s) until the
customer's goal and/or need is achieved. Customer Service Solutions
Specialist - 1st Shift Maintains ongoing relationship with regional
customers and sales staff by answering incoming calls, correcting
order issues, processing customer orders, and resolving customer
product or service issues. Processes sales orders and order changes
and confirms shipment/delivery dates and cancellations. Provide
welding supplies sales and support to customers, other Customer
Solutions Specialists, as well as our outside sales team. Uses
business software systems to retrieve customer information, verify
inventory levels and process orders. Verifies customer credit
status and completes necessary paperwork to issue credits or
debits. Provides quotes and assistance to sales force and
management within set parameters. Suggests additional and/or
alternative products and services to meet customer needs, following
established pricing guidelines. Provides customers with
informational materials such as sales brochures, marketing flyers,
etc. Responsible for phone inquiries for service calls and part
orders. Builds and maintains effective working relationships with
all internal PDI customers. Performs at a high level to meet call
center performance metrics. Qualifications: High School diploma
required, Vo-Tech, Trade School, college or equivalent experience
preferred Trade school for welding preferred. Minimum of High
School Diploma required, college or equivalent experience preferred
Minimum of 2 - 4 years of customer service or in store sales
experience required Prior industry experience including knowledge
of current company products (hardgoods and welding supplies,
industrial gas, specialty gas and medical gas) required Hands on
experience in welding industry, preferred Knowledge of mig, tig,
stick and oxy fuel cutting and welding preferred Strong computer
skills, including Microsoft applications and Lotus Notes Excellent
verbal and written professional communications skills Proficiency
in computer systems and computers applications Demonstrated ability
to work independently and be self-motivated Ability to work
flexible hours Must be willing and able to work 1st shift All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin, age,
disability, protected veteran status, pregnancy, sexual
orientation, gender identity or expression, or any other reason
prohibited by applicable law.
Keywords: Linde, Bethlehem , Veterans Preferred - Customer Solutions Specialist, Other , Bethlehem, Pennsylvania
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