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Level 3 Help Desk Tech

Company: World Technologies, Inc.
Location: Bethlehem
Posted on: November 23, 2020

Job Description:

Role Providing direct support and technical expertise to operations and business users. Provide technical and troubleshooting assistance related to hardware, software, mobile devices, and other technical platforms. This position requires strong knowledge with Server and VMware. Responsibilities Responsible for resolution of technical issues involving production applications Support toolsapplications to ensure all steps for error recovery have been performed in an effort to resolve reported problems prior to escalating to second level support groups Gather detailed information during triage and utilize logical problem-solving skills and techniques to troubleshoot and resolve complex issues Produce and maintain high-quality documentation that meets applicable standards and is appropriate for its intended audience Manage and triage all calls opened by self or other team members while prioritizing business impacting issues over day to day end user issues Qualifications 2+ years Technical Experience Strong Communication Skills (In PersonPhoneVideo) Drive to solve user problems and ensure satisfaction Strong problem-solving skills and ability to find solutions independently Qualified candidates forward MS word resume, advise present location, required hourly rate (on corpcorp or 1099 basis) and availability details.

Keywords: World Technologies, Inc., Bethlehem , Level 3 Help Desk Tech, Other , Bethlehem, Pennsylvania

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