Front Desk Coordinator
Company: St. Lukes University Health Network
Posted on: December 5, 2019
St. Luke's is proud of the skills, experience and compassion of its
employees. The employees of St. Luke's are our most valuable asset!
Individually and together, our employees are dedicated to
satisfying the mission of our organization which is an unwavering
commitment to excellence as we care for the sick and injured;
educate physicians, nurses and other health care providers; and
improve access to care in the communities we serve, regardless of a
patient's ability to pay for health care.The Front Desk Coordinator
performs, organizes, and prioritizes clerical functions with the
Physical Therapy Department. The position includes answering the
phone, patient registration, patient scheduling, insurance
verifications and authorizations, word processing, filing, and
general office duties. JOB DUTIES AND RESPONSIBILITIES: - Answers
the telephone in a timely manner, assists or directs the caller to
the appropriate person or department. - Receives and updates
patient information. - Maintains files in the appropriate order. -
Establishes and maintains accurate patient records and record
filing system. - Accurately completes the registration process in
the current computer system. - Verifies patients insurance
benefits. - Processes pre-certifications/authorizations depending
on the special requirements of the patients insurance company. -
Schedules appointments considering patient needs and utilizing the
clinic time efficiently. - Confirms appointments and maintains a
full department schedule. - Communicates any scheduling problems to
the Department Manager. - Receives cash, checks, and credit card
payments and prepares receipts. - Distributes mail to clinical
staff. - Processes requests for release of information in
accordance with the policies set forth by the Medical Record
Department. PHYSICAL AND SENSORY REQUIREMENTS: Sitting up to eight
hours per day, up to six hours at a time. Standing for up to eight
hours per day, up to six hours at a time. Frequent fingering,
handling, firm grasping. Frequent twisting and turning. Frequent
lifting, carrying and pulling objects up to 50 lbs. Frequent
stooping, bending, crouching, and reaching above shoulder level.
Seeing as it relates to normal and peripheral vision. Hearing as it
relates to normal conversation and telephone use. EDUCATION: High
School graduate or equivalent. Excellent oral and written skills
required to relate effectively with managers, patients, families,
and staff at various levels. Demonstrates competency, as
appropriate to the ages of patients served, in the ability to
obtain and interpret information in terms of patients needs; a
knowledge of growth and development, and an understanding if the
range of treatment needed by these patients. TRAINING AND
EXPERIENCE: Work processing experience required including mastery
of MS Office (Word, Excel, and Access). Experience with other PC
software (statistical database, presentation, etc.) essential.
Three years related office experience required, preferable in a
medical setting. Previous Rehabilitation experience preferred.
Please complete your application using your full legal name and
current home address. Be sure to include employment history for the
past seven (7) years, including your present employer.
Additionally, you are encouraged to upload a current resume,
including all work history, education, and/or certifications and
licenses, if applicable. It is highly recommended that you create a
profile at the conclusion of submitting your first application.
Thank you for your interest in St. Luke's!! St. Luke's University
Health Network is an Equal Opportunity Employer.
Keywords: St. Lukes University Health Network, Bethlehem , Front Desk Coordinator, Other , Bethlehem, Pennsylvania
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