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PC Field Tech

Company: Experis
Location: Bethlehem
Posted on: November 30, 2019

Job Description:

Position: PC Field Tech/Sr. Technical Deskside/Desktop Analyst As a memember of the Solutions Center Global Team you will: - Be a local site resource to resolve problems requiring face-to-face and/or local knowledge. - Provide local site support; analysts can expect to spend the majority of their time researching and resolving technical problems/issues and may be required to work as primary level 1/2 staff when local end users come with issues directly. - Provide training and education of the local end user community at the site may be needed for IS systems and processes. - Have responsibility for creating, updating and reviewing Solutions Center-owned knowledgebase documents related to the local site is expected. - Work with vendors or third party companies for advanced IS troubleshooting, monitoring and installation may be required. - Must have excellent communication/interpersonal skills, this position will require frequent interaction with other members of the Solutions Center staff, other IS groups, and management. - May need to travel to other sites to address end user issues and relationship needs may be required. Required Skills: The ideal candidate will have the following skill set: - Proven Track Record for providing Desktop/Deskside support- Dependable with ability to work independently with strong drive and work ethic as part of global team- Have excellent communication skills - Practice empathic listening skills - Have the ability to provide consistent, positive customer service - Identify customer needs, manage expectations, and define appropriate next steps - Proactively solve customer problems - Passionate Customer Service skills Technical Skills Required Broad Knowledge of the following but not limited to the following: - Microsoft Windows 7/8.1/10 or other legacy operating systems - Microsoft Office 2013 & 365 (Outlook, Word, Excel, Access, PowerPoint) - QuickBooks - Microsoft Internet Explorer, Google Chrome, Safari - Microsoft Skype - Foxit Reader and Adobe Products - Citrix - Apple iPhones/iPads and iOS and Android devices - Forefront Endpoint Protection - Windows Registry - Cisco VPN Client - Windows Internals - Networking Fundamental - Information Security Fundamentals - Server Fundamentals - HP Service Manager - Microsoft Systems Center Configuration Manager (SCCM) For immediate consideration, send resumes directly to ! Experis is an Equal Opportunity Employer (EOE/AA) - provided by Dice

Keywords: Experis, Bethlehem , PC Field Tech, IT / Software / Systems , Bethlehem, Pennsylvania

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