the smart solution for Bethlehem jobs

Technical Support Specialist

Company: Software Guidance & Assistance
Location: Bethlehem
Posted on: October 12, 2018

Job Description:

Technical Support Specialist Software Guidance & Assistance, Inc., (SGA), is searching for a Technical Support Specialist for a RIGHT TO HIRE assignment with one of our premier Insurance clients in Bethlehem, PA. Responsibilities : Monitor the Service Now (GSC) ticket queue for incoming incidents and requests and resolve or escalate these tickets Monitor the Zenoss Monitoring and Alerting Dashboard and apply Standard Operating Procedures (SOPs) to respond to alerts/warnings and fix them Identify reporting alert trends or non-actionable alerts Escalate to 3rd level support team as directed Monitor BSM (synthetic transactions) to confirm a "green "state for applications Participate in bridge calls as needed to help resolve system outages and restore services to users and partners Update the GSC cases he/she takes with notes on the progress and resolution of the case Create Knowledgebase entries to educate and help coworkers as directed by senior members of the team Suggest defects and product/infrastructure enhancements to improve stability Perform Incident and Problem management based on ITIL principles Required Skills: Citrix skills including familiarity with Director Console and Studio Console Microsoft Windows Active Directory (AD) Users and Computers administration Management of locked accounts using Splunk to diagnose the cause of lockouts Experience performing large-scale OS Patching for Windows and Linux environments Unix/Linux/Windows skills Basic understanding of networking topics/troubleshooting VMWare Cisco UCS Familiarity with AWS including: AWS Core Services, Terraform, Security Groups, Jenkins SSL Certificate management creation/renewal - public/private key knowledge Basic Scripting via PowerShell or Unix Shell Scripting The soft skills of the successful candidate will include the following: Excellent written and spoken English language skills with an ability to speak loudly and clearly Excellent client-service skills (communication, ownership, follow-up, etc.) A "get things done " attitude with a willingness to speak up and give opinions, answers and guidance without, necessarily, being specifically asked to do so Ability to explain difficult concepts in clear, easily understood terms Experience providing support on infrastructure as opposed to "how to " questions on applications Comfortable with "crisis " situations that require quick thinking, problem definition and diagnosis skills Ability to speak confidently with Developers and Engineers A natural intellectual curiosity The desire to get to the root cause of issues and work to prevent recurrence The following workflow tools will be used throughout the work day: Service Now Jakarta Microsoft Office or O365 Zenoss Skype BSM SharePoint Workday Work Hours: 8 hours per day, 5 days per week, or 12 hours per day 3 days per week depending on needs. The shifts can vary across a 24-hour clock. Shifts may be changed every four months to vary work days. The EOC is open 7 days per week and requires on-site coverage 24/7. Candidates should be available to start working as soon as possible. After a period of training and familiarization with our tools and processes, we may allow alterations to work schedules, provided our coverage needs are met. There is a possibility of travel within the continental United States for training purposes. The candidate must be willing to travel and able to travel. The trips may be up to two times per year for up to several days per visit (but probably far less). SGA is a Certified Women's Business Enterprise (WBE) celebrating over thirty years of service to our national client base for both permanent placement and consulting opportunities. For consulting positions, we offer a variety of benefit options including but not limited to health & dental insurance, paid vacation, timely payment via direct deposit. SGA is an EEO employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Keywords: Software Guidance & Assistance, Bethlehem , Technical Support Specialist, IT / Software / Systems , Bethlehem, Pennsylvania

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other IT / Software / Systems Jobs

.Net Developer
Description: We is looking for Senior .Net Developer to join our team on a Full time basis Job Title: Senior .Net DeveloperLocation: Parsippany NJDuration: Long Term Required skills: ul li 8 years of development (more...)
Company: Idexcel Inc.
Location: Parsippany
Posted on: 10/19/2018

Technical Consultant
Description: Technical Consultant US18001 New York, US The Professional Services division is recruiting a consultant to join its successful and growing organization. The opportunity affords successful candidates the (more...)
Company: SmartStream Technologies
Location: New York
Posted on: 10/19/2018

Senior Tableau Developer (NJ & MA)
Description: Two Locations available: Ridgefield Park, NJ Westborough, MAMajor Responsibilities: ul li Architect Analytics solutions using Tableau integrated with different types of Data Sources li Deliver (more...)
Company: WorldLink
Location: Ridgefield Park
Posted on: 10/19/2018

Full-Stack Software Engineer
Description: Let companies apply to you, not the other way around Sign up with Hired to get access to thousands of companies currently hiring front-end engineers. Want to work for a company you love Are you a Developer (more...)
Company: Hired
Location: Carle Place
Posted on: 10/19/2018

NET, C#, MVC, HTML, JavaScript, Angular 2+ Developer - W2 Only
Description: br br This position is for W2 consultants or a Fulltime Employee with Galen Technology Solutions - NO AGENCIES. This position is located in Bergen County, Northern NJ Area. INTERESTED Please send (more...)
Company: Galen Technology Solutions
Location: Montvale
Posted on: 10/19/2018

Description: Let companies apply to you, not the other way around Sign up with Employer to get access to thousands of companies currently hiring front-end engineers. Want to work for a company you love Are you a (more...)
Company: Hired
Location: East Rutherford
Posted on: 10/19/2018

College Graduates - Software Engineer in Test
Description: Help us turn a great product into a perfect one. br br If you are a passionate coder who wants to make an impact working on a product that clients love, we'd want to talk with you. br br At CB (more...)
Company: CB Insights
Location: New York
Posted on: 10/19/2018

Senior Android Application Developer
Description: BCforward is looking for Senior Android Application Developer Secaucus, NJ. Job Title: Senior Android Application DeveloperLocation: Secaucus, NJExpected Contract length: 6 months Contract Job Responsibilities: (more...)
Company: BC Forward
Location: Secaucus
Posted on: 10/19/2018

Xamarin/ UX Developer
Description: Fortune 100 client in NY City
Company: Xchange Softwares
Location: New York
Posted on: 10/19/2018

Entry Level Software Engineer
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers. Our Software Engineers design, analyze and build (more...)
Company: Revature
Location: Camden
Posted on: 10/19/2018

Log In or Create An Account

Get the latest Pennsylvania jobs by following @recnetPA on Twitter!

Bethlehem RSS job feeds