IT Support Associate II, Ops Tech Solutions (OTS)
Company: Amazon
Location: Olyphant
Posted on: April 1, 2026
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Job Description:
Operations is at the heart of Amazon’s business. We are known
for our speed, accuracy, and exceptional service. Our buildings
deliver tens of thousands of products to hundreds of countries
worldwide, every day. OTS provides nonstop global IT support to
Amazon Operations as a vital piece to the puzzle. We are looking
for self-motivated individuals to take on new challenges and
motivate teams in fostering solutions to the hurdles we face.
Together, we take ownership for what we do — whether supporting IT
infrastructure, developing new technology in-house, launching a new
Amazon Operations facility, or delighting our customers by
delivering packages directly to them. About the Role As an IT
Support Associate II, you will use your skills to support the
operations team in resolving technical problems within Amazon
operations facilities in a defined geographical area that span
across a multitude of technical disciplines. We are committed to
improvement; you will be encouraged to participate in career
development opportunities as presented to progress your career at
Amazon. What Do We Offer? Amazon offers competitive compensation
packages including comprehensive healthcare benefits starting on
Day 1, matching 401(k) program, and up to 20 weeks of paid parental
leave. But wait, there’s more: we are a casual dress code at each
of our locations (jeans, t-shirts, safety shoes and at times a neon
safety vest will be your daily outfit). Key job responsibilities
Responsibilities include, but are not limited to: - Allocating,
maintaining, and troubleshooting of IT equipment used in Amazon
Operations facilities. - Handling support requests and procedures
across the network. - Assisting in training new hires. - Continuous
learning of new technologies. - Supporting customers from multiple
buildings in the area, as well as remote customers. - Moving up to
49lbs as well as standing and walking for shifts lasting up to 12
hours. - Traveling within your local or regional area to support
our customers. - Experience troubleshooting integrated and
interdependent computer systems - Can lift up to 49 pounds,
stand/walk during shifts lasting up to 12 hours, and be able to
frequently push, pull, squat, bend, and reach - Experience in a
dynamic environment with a high degree of customer service - 1
years of Windows, Mac or Linux Operating systems support experience
or equivalent experience - CompTIA A, CompTIA Network, Cisco/CCNA,
Linux (Redhat), Microsoft hardware (installation), AWS, or other
industry relevant certifications - Experience in a dynamic
environment with a high degree of customer service Amazon is an
equal opportunity employer and does not discriminate on the basis
of protected veteran status, disability, or other legally protected
status. Our inclusive culture empowers Amazonians to deliver the
best results for our customers. If you have a disability and need a
workplace accommodation or adjustment during the application and
hiring process, including support for the interview or onboarding
process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more
information. If the country/region you’re applying in isn’t listed,
please contact your Recruiting Partner. The starting pay for this
position is listed below. Final starting pay will be based on
factors including experience, qualifications, and location.
Starting Day 1 of employment, Amazon offers EAP, Mental Health
Support, Medical Advice Line, 401(k) matching. Learn more about our
benefits at https://hiring.amazon.com/why-amazon/benefits . USA,
PA, Olyphant - 23.00 - 37.00 USD hourly
Keywords: Amazon, Bethlehem , IT Support Associate II, Ops Tech Solutions (OTS), IT / Software / Systems , Olyphant, Pennsylvania
