NOC Technician I, II or III - 3rd Shift
Company: Astound
Location: Bethlehem
Posted on: May 25, 2023
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Job Description:
DescriptionAre you a night owl? Astound Broadband is looking for
the right person to join the overnight shift to support the vital
mission of our 24/7 Network Operations Center in Bethlehem, PA. We
offer competitive pay plus night/weekend shift differential
and 10-hour shifts with the same schedule every week.
Position Description
The Network Operations Center [NOC] Technician works in a Network
Operations Control Center environment staffed 24x7x365. The NOC
Technician is accountable for entry level fault and performance
management duties, including 1st level technical support and triage
activities associated with all voice, data and video network
elements and fiber transport facilities monitored by the NOC team,
as well as all associated building safety, environmental and
security alarms. The NOC Technician proactively monitors all
network elements and transport systems for fault and performance
irregularities, and assists in the identification and resolution of
less complex network element or system failures through isolation,
analysis and troubleshooting procedures. The NOC Technician is also
responsible for overseeing all planned change activities that take
place during the planned maintenance windows. This position reports
to a NOC Manager, requires strong interpersonal skills and
routinely interacts with internal network, engineering and customer
care support organizations, field operations, external service
providers and equipment vendors during normal monitoring and event
management duties and and trouble resolutions. Requires shift work
supporting after-hours, weekends and holiday coverage.
Principal Responsibilities
Utilize a number of different network monitoring tools and element
management systems to detect and resolve service impacting events
as soon as possible.
Primary point of contact for other Network Operations Centers.
Open and work technical support tickets for service impacting
events involving 3rd party support vendors.
Act as liaison and provide a high level internal and external
customer satisfaction.
Set up and manage outage/repair bridges to restore service back to
normal operating conditions as soon as possible.
Engage and escalate to appropriate parties when needed.
Compose and send FLASH notifications, alerts and emails informing
wide audiences (including executives) of network outages,
jeopardies and other service impacting events.
Other NOC related duties as assigned, or requested by manager.
Qualifications
Education/Training: Technical degree, relevant certifications or
equivalent work experience acceptable. Knowledge of ITIL best
practices including Monitoring & Event Management, Incident
Management, Change Management and Problem Management processes
helpful.
Core Competencies:
Cisco/Juniper/Telco Systems/Ciena/ADVA/Mikrotik Router and or
Switches, Microwave Radios such as Cambium/ NEC
iPASOLINK/Bridgewave/SIAE Alfoplus/Ubiquiti AF24/Powerbeam,
CBR/UBR/Casa/Arris cable modem termination system or CMTS , Telecom
Switches manufactured by Northern Telecom DMS, Metaswitch, and
Calix Gpon services. Video Devices manufactured by companies such
as Motorola, Pace, Arris, TiVo; Digital Addressable Controllers
(DAC), and other related gear associated with delivering Video and
Telecommunication Services. Familiarity with third party portal
access such as Equinix, Verizon, Juniper, Cisco, Lumen, Netflix
Google Ciena ETC
Working knowledge of Windows OS and strong Microsoft Office skills
including Word, Excel, etc.
Familiar with Google GSuite applications including Gmail, Chat,
Calendar, Meet, etc.
Experience with Incident Management ticketing systems such as
Request Tracker (RT), or Service Now.
Familiar with, and experience using Network Management monitoring
Systems [NMS] such as IBM Tivoli/Netcool, Cacti, SevOne, etc. or
equivalent NMS systems.
Ability to accommodate irregular scheduling to support business
operations when required. Sound computing skills. Developed oral
and written communications ability across all platforms including
phone, email, instant message, text, video meetings, etc. Capable
of reading and writing clear, concise technical reports and
letters. Good negotiation and listening skills. Ability to
prioritize and organize proficiently in fast paced environment.
Reliable, Punctual, Dependable. Creative problem solving abilities.
Ability to effectively manage to deadlines. Comfortable interfacing
with all levels of organizational management
Astound Broadband is proud to be an Equal Opportunity Employer. We
embrace, support, and thrive on each other's differences to
maximize the experience of our teammates and our community. We are
committed to providing an environment of mutual respect where equal
employment opportunities are available to all applicants and
teammates without regard to race, color, religion, sex, pregnancy
(including childbirth, lactation and related medical conditions),
national origin, age, physical and mental disability, marital
status, sexual orientation, gender identity, gender expression,
genetic information (including characteristics and testing),
military and veteran status, and any other characteristic protected
by applicable law.Qualifications
EducationTechnical/other training (preferred)High School
(required)
Licenses & CertificationsCisco CCNA (preferred)
Skills
Equal Opportunity Employer/Protected Veterans/Individuals with
DisabilitiesThe contractor will not discharge or in any other
manner discriminate against employees or applicants because they
have inquired about, discussed, or disclosed their own pay or the
pay of another employee or applicant. However, employees who have
access to the compensation information of other employees or
applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information,
unless the disclosure is (a) in response to a formal complaint or
charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the
employer, or (c) consistent with the contractor's legal duty to
furnish information. 41 CFR 60-1.35(c)
Keywords: Astound, Bethlehem , NOC Technician I, II or III - 3rd Shift, IT / Software / Systems , Bethlehem, Pennsylvania
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