Company: Astound Broadband
Posted on: June 21, 2022
NOC Technician - 3rd Shift
Astound Broadband is looking for the right person to join the
overnight shift to support the vital mission of our 24/7 Network
Operations Center in Bethlehem, PA. Offering competitive pay, plus
night/weekend shift differential, and 10-hour shifts with the same
schedule every week.
The primary position responsibilities will include, but are not
Monitoring and event management of a national voice, data and video
network and Tier I triage and technical support/troubleshooting of
related network elements.
Work closely with IP network, Switch and Fiber Transport engineers
as well as Field Technicians and Outside Plant construction
Utilize a number of different network monitoring tools and element
management systems to detect and resolve service impacting events
as soon as possible.
Primary point of contact for other Network Operations Centers.
Open and work technical support tickets for service impacting
events involving 3rd party support vendors.
Act as liaison and provide a high level internal and external
Set up and manage outage/repair bridges to restore service back to
normal operating conditions as soon as possible.
Engage and escalate to appropriate parties when needed.
Process equipment return and analysis request for failed hardware
[RMA], including writing/documenting Reason For Outage Reports
[RFO] as requested .
Maintain and comply with standard Company technical and
Answer inbound calls and open, update, close tickets for customer
impacting events, outages and maintenances.
Compose and send FLASH notifications, alerts and emails informing
wide audiences (including executives) of network outages,
jeopardies and other service impacting events.
Other NOC related duties as assigned, or requested by manager.
Required Education and/or Certificates/Credentials:
High School Diploma or equivalent
Technical degree, relevant certifications, or equivalent work
Knowledge of ITIL best practices including Monitoring & Event
Management, Incident Management, Change Management, and Problem
Management processes helpful
Is this the career opportunity you've been searching for? Yes? Then
let us know about you - apply now!
Our Astounding candidate will possess:
Knowledge of several of the following:
Cisco/Juniper/Telco Systems/Ciena/ADVA/Mikrotik Router and or
Microwave Radios such as Cambium/ NEC iPASOLINK/Bridgewave/SIAE
CBR/UBR/Casa/Arris cable modem termination system or CMTS
Telecom Switches manufactured by Northern Telecom DMS, Metaswitch,
and Calix Gpon services
Video Devices manufactured by companies such as Motorola, Pace,
Digital Addressable Controllers (DAC), and other related gear
associated with delivering Video and Telecommunication Services
Familiarity with third party portal access such as Equinix,
Verizon, Juniper, Cisco, Lumen, Netflix Google Ciena ETC
Working knowledge of Windows OS and strong Microsoft Office skills
including Word, Excel, etc.
Familiarity with Google GSuite applications including Gmail, Chat,
Calendar, Meet, etc.
Experience with Incident Management ticketing systems such as
Request Tracker (RT), or Service Now.
Familiarity with, and experience using Network Management
monitoring Systems [NMS] such as IBM Tivoli/Netcool, Cacti, SevOne,
etc. or equivalent NMS systems.
Ability to accommodate irregular scheduling to support business
operations when required.
Sound computing skills.
Developed oral and written communications ability across all
platforms including phone, email, instant message, text, video
Capable of reading and writing clear, concise technical reports and
Good negotiation and listening skills.
Ability to prioritize and organize proficiently in fast paced
Reliable, Punctual, Dependable.
Creative problem solving abilities.
Ability to effectively manage to deadlines.
Comfortable interfacing with all levels of organizational
We're Proud to Offer an Astounding Benefits Package Including:
Rewards: Competitive compensation plan & night/weekend shift
Entertainment: Free internet/video/phone service if you reside in
an Astound serviceable area
Retirement: 401k with employer match and immediate vesting
Family: Paid parental leave and insurance benefits
Professional Development: Paid training & tuition reimbursement
Leisure and Fun: Employee discount program
Live YOUR Life: 10-hour shifts with the same schedule every week &
generous paid time off plans
Impact: Established, yet growing, organization where you can make a
For more information and to apply, please click here.
Our Mission Statement:
* Take care of our customers
* Take care of each other
* Do what we say we are going to do
* Have fun
Diverse Workforce / EEO:
Astound Broadband is proud to be an Equal Opportunity Employer. We
embrace, support, and thrive on each other's differences to
maximize the experience of our teammates and our community. We are
committed to providing an environment of mutual respect where equal
employment opportunities are available to all applicants and
teammates without regard to race, color, religion, sex, pregnancy
(including childbirth, lactation and related medical conditions),
national origin, age, physical and mental disability, marital
status, sexual orientation, gender identity, gender expression,
genetic information (including characteristics and testing),
military and veteran status, and any other characteristic protected
by applicable law.
Keywords: Astound Broadband, Bethlehem , NOC Technician, IT / Software / Systems , Bethlehem, Pennsylvania
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