Technical Support Representative

Company: Lutron Electronics
Location: Coopersburg
Posted on: May 13, 2022

Job Description:

Lutron ElectronicsCity: CoopersburgState: PennsylvaniaRegion: North AmericaDivision: Customer/Sales Support and ServicesLutron Electronics Co., Inc has an immediate opening for a service-oriented and collaborative problem solver to work on our Technical Support team. This position will be specifically focused on providing exceptional service to our residential and commercial customers.What you're going to do:

• Interact with current and future customers as the one-stop solution on product education, selection and compatibility
• Leverage your problem solving and communication skills to understand our customers' needs, troubleshoot any issues and propose the best solution
• Work through the organization as the voice of the customer to provide product feedback and grow your network
• Utilize your creative and "outside of the box" thinking skills to propose solutions to the challenges of our business What's your impact:
  • Your passion for excellence will leave our customers with the feeling of exceptional service
  • The product feedback you provide to other parts of the organization will help us to continue innovating and delivering value to our customers
  • You will uphold our position as the industry leader with your impressive communication and problem-solving skills How you know you're qualified:
    • You have prior customer-facing experience and enjoy solving problems through your work, your volunteer efforts or your hobbies
    • You have a previous experience troubleshooting issues, diagnosing problems or working in a technical support capacity
    • You are adaptable and resilient and possess great written and verbal communication skills What's in it for you:
      • Build a robust foundation of product and customer knowledge through interactive trainings, shadowing and mentoring that you can leverage as you develop your career at Lutron
      • Competitive and comprehensive benefits package
      • Exposure to all areas of our business from engineering to quality to field service and everywhere in between Lutron Electronics position as the leading manufacturer of lighting controls worldwide, our unsurpassed quality, the breadth and depth of our product offerings, and our commitment to servicing our worldwide customers have resulted in annual double digit growth. This growth has in turn allowed the company to continue to invest in recruiting and retaining the best people we can find to service our customers. Continuous growth has also fueled our ability to constantly develop new technologies and new manufacturing processes that in turn drive the creation of new or better products and servicesFor more information, view our website at . EOE/AA.PI177022940

Keywords: Lutron Electronics, Bethlehem , Technical Support Representative, IT / Software / Systems , Coopersburg, Pennsylvania