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Technology Specialist

Company: International Institute for Restorative Practices
Location: Bethlehem
Posted on: January 16, 2022

Job Description:

Do you like sharing your love of technology and leveraging this knowledge to make life easier? The International Institute for Restorative Practices (IIRP) is a thriving graduate school valued for our work building relationships and community. The IIRP Graduate School is seeking a Technology Specialist to support our Graduate School, CSF, and Buxmont Academy locations. This is a dynamic role involving the use of both technical and customer service skills. You will enjoy this role if you find it exciting when each day brings something new and are eager to help with our technology needs. Requirements: - Bachelor's degree required. - At least 2 years' experience in support role with proven expertise in Microsoft 365 and Google Workspace environment. - Broad understanding of Windows 10, Mac OS, Chrome OS, MDM (mobile device management) and RMM (remote monitoring and management), and Google workspace. - Excellent presentation, communication, and problem-solving skills. - Excellent communication and interpersonal skills. - Be able to travel onsite to our schools and officesIIRP's Technology Specialist will support faculty, staff, and students delivering technical components of staff onboarding and offboarding, including laptop and phone setup and deployment. As well as setup of onsite technology needs, including AV equipment when needed. This person will also work closely with colleagues providing Tier 1 support in our model programs and overseeing Freshdesk to assess and support our online learners. This position is located within our Information Integration Unit. The ideal candidate will be able to navigate competing priorities and respond to both learners and colleagues in a timely manner, work well both independently and as part of a team, accept and provide feedback on processes and to colleagues, as well as perform remote trouble shooting and develop and maintain documentation. The IIRP Graduate School was established to advance restorative practices, the science of relationships and community. We offer advanced master's degrees and graduate certificates to dedicated individuals who believe healthy relationships are the key to continual improvement in their professional environment. We are looking for an individual who can support our CSF and Buxmont Academy locations in Woodlyn, Feasterville, Doylestown, Trevose, and Chalfont onsite or remotely. As well as travel to our Bethlehem and Easton locations when needed.Office hours are Monday-Friday 8am-4:30pm ET. Learn more at iirp.edu. IIRP offers generous paid time off, including holidays, employer paid base medical insurance, and yearly contributions to 401k plan. We are an EOE employer.

Keywords: International Institute for Restorative Practices , Bethlehem , Technology Specialist, IT / Software / Systems , Bethlehem, Pennsylvania

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