Technical Assistance Center Associate Manager
Company: Olympus Corporation of the Americas
Location: Center Valley
Posted on: January 13, 2022
Working Location: PENNSYLVANIA, CENTER VALLEYAre you looking for
a company that cares about people's lives and health, including
yours? At Olympus, we help make people's lives healthier, safer and
more fulfilling, every day.
Let's inspire healthier lives, together.Job DescriptionThe
Technical Assistance Center (TAC) Associate Manager will administer
and coordinate the overall activities of the Technical Assistance
Center for internal and external customers concerning the entire
range of Olympus products for the Medical Systems Group. The
Associate Manager is responsible for the daily monitoring of the
TAC employees to ensure department quality and performance
standards are achieved. They will actively participate in the
development of all direct reports through monitoring auditing
coaching and counselling as needed. The Associate Manager will also
ensure staff compliance with corporate guidelines and policies and
serve as a primary resource for identifying and resolving customer
- Coordinate and administer all levels of Technical Services
operations such as phone contacts, chat activity logs, dispatch of
repair personnel, and remote support services to ensure a high
level of customer service.
- Manage department handling of RA/QA complaint escalations CAPA
projects and VOC responsibilities.
- Represent TAC at change control board meetings and management
- Partner with RA to ensure compliance and bring any and all
customer complaints to a swift and appropriate resolution.
- Manage FST knowledge management operations through staff and
advanced tools so that rapid solutions are validated and posted in
a systematic and secure method.
- Assign work to Engineers, review work, and modify assignments
or recommend reassignments to the Sr. Manager.
- Daily monitoring of direct reports.
- Provide coaching and counseling as required consistent with
- Assign work to Engineers and Dispatch, review work, and modify
assignments or identify data to be cleansed to ensure the tools
remain current and deliver value.Job RequirementsREQUIRED
- Bachelor's Degree in a Technical Discipline preferred or
- Minimum of 2 years experience as a Technical Support
Engineering Team Leader or equivalent evidence of supervisory
- Solid working knowledge of PCs and related software and
- Experience with similar customer base.
- Experience in field service and sales support.
- Experience in telephone technical/sales support.
- Experience in preparing and delivering product training
troubleshooting and maintenance seminars.
- High degree of personal organization.
- Ability to interact effectively with sales and technical field
personnel all levels of management and branch personnel.We realize
work isn't just a job to you.
It's a big part of your life, but not the only part. That's why we
offer competitive salaries, a robust 401(k) program, annual bonus
program and comprehensive medical benefits, as well as tuition
reimbursement, flexible schedules, parental and adoption leave,
on-site services and Colleague Affinity Networks - so you can be
ready for where life can take you.Olympus is passionate about the
solutions it creates for the medical, life sciences, and industrial
equipment industries, as well as cameras and audio products. For
more than 100 years, Olympus has focused on making people's lives
healthier, safer and more fulfilling by helping detect, prevent,
and treat disease, furthering scientific research, ensuring public
safety, and capturing images of the world.Olympus' Medical business
uses innovative capabilities in medical technology, therapeutic
intervention, and precision manufacturing to help healthcare
professionals deliver diagnostic, therapeutic, and minimally
invasive procedures to improve clinical outcomes, reduce overall
costs, and enhance the quality of life for patients. Olympus'
Medical portfolio includes endoscopes, laparoscopes, and video
imaging systems, as well as surgical energy devices, system
integration solutions, medical services, and a wide range of
endotherapy instruments for endoscopic and therapeutic
applications. For more information, visit
www.olympus-global.com.Olympus...True To You. True To Society. True
To LIFE.It is the policy of Olympus to extend equal employment and
advancement opportunity to all applicants and employees without
regard to race, color, national origin (including language use
restrictions), citizenship status, religious creed (including dress
and grooming practices), age, sex (including pregnancy, childbirth,
breastfeeding, medical conditions related to pregnancy, childbirth
and/or breastfeeding), gender, gender identity and expression,
sexual orientation, marital status, disability (physical or mental)
and/or a medical condition, genetic information, ancestry, veteran
status or service in the uniformed services, and any other
characteristic protected by applicable federal, state or local
law.Posting Notes: -- United States (US) -- Pennsylvania (US-PA) --
Center Valley --
Keywords: Olympus Corporation of the Americas, Bethlehem , Technical Assistance Center Associate Manager, IT / Software / Systems , Center Valley, Pennsylvania
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