Call Center Customer Service Representative
Company: ISS
Location: Bethlehem
Posted on: January 22, 2023
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Job Description:
Now Hiring Customer Service Representatives at STI in Bethlehem,
PA! Earn up to $20.40 per hour! Multiple Programs and positions
available including:Bilingual-English/Spanish (2nd shift-Some 4 day
work weeks available!) FirstNet Tech (1st Shift
Thursday-Monday)FirstNet Care (2nd shift) Programs start at $16 or
$17/hour PLUS a 20% Differential for ALL HOURS worked after 5pm and
on the Weekends. Make up to $20.40/hour depending on the shift!
About the PositionSTI is a leader in the Call Center industry
providing world class customer service nationally. They are
currently looking to bring on energetic and positive individuals to
grow their customer support teams. Job Duties and
Responsibilities:Place outbound calls to gather appropriate
information Inbound Call support Data entry and order processing
Answers inquires by clarifying desired information; researching,
locating and providing informationFulfills requests by completing
customer needs and forwarding requests to correct resolving
department. Meet Quality Assurance requirements and other key
performance metrics. Excellent interpersonal, written and oral
communication skillsStrong work ethic, able to effectively manage
priorities and adapt to change within a fast pasted environment.
Must possess and be able to demonstrate strong confirmation and
closing skills. Maintaining a positive, empathetic and professional
attitude toward customers at all times.Communicating with customers
through various channels.Contributing to team metrics by
accomplishing individual goals.Maintain Attendance metricsAbility
to learn and navigate new software quicklyRequirements:Highschool
Diploma or GED required.Good Computer skills including MS
Office/Windows 10.Strong attention to detail.Reliable attendance is
essential to succeed in this position and to qualify for temp to
perm opportunityMinimum 1-2 years call center experienceMust
Satisfy Background and Drug Test RequirementsVarious Shifts:Monday
- Sunday 7:00am - 11:00pm ETMust be flexible.Hours of operation,
subject to change. Benefits and PerksHourly Pay of $16 to
$17/hourTemp-to-Permanent OpportunityDay 1 Benefits: Health,
Dental, Vision and Life Insurance.If you have the above experience
and are immediately available, please apply NOW for
consideration.INDSTIOPENSTIISS CB1XLR8INDSTI
Keywords: ISS, Bethlehem , Call Center Customer Service Representative, Hospitality & Tourism , Bethlehem, Pennsylvania
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here to apply!
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