Call Center Customer Service Representative

Company: ISS
Location: Bethlehem
Posted on: January 22, 2023

Job Description:

Now Hiring Customer Service Representatives at STI in Bethlehem, PA! Earn up to $20.40 per hour! Multiple Programs and positions available including:Bilingual-English/Spanish (2nd shift-Some 4 day work weeks available!) FirstNet Tech (1st Shift Thursday-Monday)FirstNet Care (2nd shift) Programs start at $16 or $17/hour PLUS a 20% Differential for ALL HOURS worked after 5pm and on the Weekends. Make up to $20.40/hour depending on the shift! About the PositionSTI is a leader in the Call Center industry providing world class customer service nationally. They are currently looking to bring on energetic and positive individuals to grow their customer support teams. Job Duties and Responsibilities:Place outbound calls to gather appropriate information Inbound Call support Data entry and order processing Answers inquires by clarifying desired information; researching, locating and providing informationFulfills requests by completing customer needs and forwarding requests to correct resolving department. Meet Quality Assurance requirements and other key performance metrics. Excellent interpersonal, written and oral communication skillsStrong work ethic, able to effectively manage priorities and adapt to change within a fast pasted environment. Must possess and be able to demonstrate strong confirmation and closing skills. Maintaining a positive, empathetic and professional attitude toward customers at all times.Communicating with customers through various channels.Contributing to team metrics by accomplishing individual goals.Maintain Attendance metricsAbility to learn and navigate new software quicklyRequirements:Highschool Diploma or GED required.Good Computer skills including MS Office/Windows 10.Strong attention to detail.Reliable attendance is essential to succeed in this position and to qualify for temp to perm opportunityMinimum 1-2 years call center experienceMust Satisfy Background and Drug Test RequirementsVarious Shifts:Monday - Sunday 7:00am - 11:00pm ETMust be flexible.Hours of operation, subject to change. Benefits and PerksHourly Pay of $16 to $17/hourTemp-to-Permanent OpportunityDay 1 Benefits: Health, Dental, Vision and Life Insurance.If you have the above experience and are immediately available, please apply NOW for consideration.INDSTIOPENSTIISS CB1XLR8INDSTI

Keywords: ISS, Bethlehem , Call Center Customer Service Representative, Hospitality & Tourism , Bethlehem, Pennsylvania