Customer Service Representative
Company: CECO Environmental
Location: Telford
Posted on: January 20, 2023
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Job Description:
POSITION SUMMARYThe Customer Service Representative (CSR) is
responsible processing incoming customer orders, quotes and
requests for products and information. Establishing and
communicating price and availability of products and services. The
CSR will possess broad knowledge of the division's product and
service offerings along with their respective markets. The
Industrial Solutions Customer Service Representative maintains
customer satisfaction by providing excellent customer service and
administratively supporting the sales organization.ESSENTIAL DUTIES
AND RESPONSIBILITIESMajor responsibilities of the position are
listed below. To perform the job successfully, the individual must
be able to execute each essential duty satisfactorily. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.--- Receives and processes
customer orders--- Handles all telephone inquiries related to
orders and shipments, price and availability of parts and
communicates additional information as required--- Analyzes and
determines opportunity for cross-sell and up-sell potential---
Assists with identification of and management of Equipment
Assets--- Handles customer complaints and inquiries professionally
and efficiently; places customers in contact with the proper
department when required--- Assists the Inside Sales Manager,
Application Engineers, Product Specialists, Regional Sales
Managers, Production and other inter-company departments, as
required, to meet company goals and objectives--- Develops and
maintains working knowledge of CECO Industrial Solutions complete
product line--- Operates as the lead point of contact (internal and
external) for all Return Goods Authorization (RGA's), Credit Memos
and Cost of Quality order processing--- Liaisons between
Scheduling, Shipping, Purchasing, Sales, and Engineering to
facilitate order fulfillment issues and updates--- Creates and runs
reports within Microsoft Excel and Salesforce.com--- Works to
proactively solve customer, product or pricing issues in a timely
fashion--- Other job duties as required.EDUCATION AND EXPERIENCE---
High School Diploma or GED equivalent required--- 3-5 years
Customer Service or Inside Sales experience preferred--- Strong
computer knowledge including MS Office applications and CRM
management (D365)--- Proficient in MS Excel Reporting, required---
Strong verbal and written communication skills--- A proven track
record of performing work accurately and thoroughly--- Demonstrated
ability to communicate at all levels and with customers and
distributors--- Collaboration with different groups to accomplish
goals--- Demonstrated ability to excel in fast paced environment
encompassing company growth and changeYou should be proficient
in:
Keywords: CECO Environmental, Bethlehem , Customer Service Representative, Hospitality & Tourism , Telford, Pennsylvania
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