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Customer Service Associate

Company: Manpower
Location: Stewartsville
Posted on: August 1, 2022

Job Description:

Job Description Job Responsibilities: Provides assistance with customer calls as needed Responsible for delivery reconciliation/billing Receives completed delivery notes from centers Interacts with drivers and center operations Reviews and reconciles deliveries in SAP Posts goods issue (complete) deliveries to accurately bill the customer for services rendered Responsible for daily reporting Monitors completion and accuracy of daily activities by processing daily and monthly reports Maintains customer master orders Customer Service Fields customer calls routed to the Customer Care Center Logs calls in Telequery system Places orders and answers inquiries Interacts with center operations or sales to resolve all customer inquiries Processes all fax and email orders New Programs Customer Service Provides assistance as needed with the OxyTravel, Special Oxygen Therapy, and FireSafe program inquiries and ordering Minimum Qualifications: Associates degree preferred Minimum 2 years customer service experience required Experience with CRM system a plus Experience in Healthcare industry preferred. Fluency in other language a plus (e.g. Spanish) Must have strong Excel/ Microsoft Office skills Strong Data Entry Skills Telesales or Selling skills Strong spoken and written abilities SAP system Filing skills Organizational skills Problem Solving skills Ability to work under pressure with deadlines Ability and desire to learn and grow into progressing and changing position(s) Must have strong customer service skills and interpersonal communication skills Thank you Company Description Temp to perm position based on work ethic and motivation

Keywords: Manpower, Bethlehem , Customer Service Associate, Hospitality & Tourism , Stewartsville, Pennsylvania

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