Customer Service Representative Hybrid

Company: The Job Exchange Associates, Inc.
Location: Pipersville
Posted on: July 31, 2022

Job Description:

Job Description This is hybrid position: Standard Shift hours: 10:30 a.m. to 7 p.m. 4 days a week remote and 1 day in office day (Tuesday, Wednesday or Thursday); once selected, it is a set schedule Must have excellent internet available at home for remote training and work Must have quiet, dedicated workspace away from any distractions for both training and work This is a long-term temporary role with the possibility of becoming permanent. Hourly rate is $19 per hour based on skills, experience, and education Currently seeking a Customer Service Representative for a great opportunity in the Pipersville, PA area. The ideal candidate will possess at least 1 years of prior Customer Service Call Center experience (Phone work). Shift Hours noted above; (Monday - Friday). There will be opportunities for this long-term temporary role to become permanent for the right individuals. The temporary role will last 6-9 months. Responsibilities of the Customer Service Representative Enter phone orders quickly and accurately. Check customer allowance balances and verify the information is correct. Troubleshoot problems and escalate to the Customer Service Manager. Handle catalog requests and send to the appropriate person. Process Rush and Same Day order requests. Answer inquiries regarding delivery dates, back ordered items and track customer shipments if necessary. Assist customers in selecting appropriate merchandise. Transfer calls to appropriate department as required. Clearly communicate issues that cannot be resolved to Customer Service Manager. Perform other duties and projects as assigned. Requirements of the Customer Service Representative High school diploma or equivalent required At least 1 year of prior Customer Service Call Center experience (Phone work) Must be detail oriented Excellent verbal & written communication skills Solid computer knowledge, some typing skills and ability to enter orders while on the telephone Ability to multitask and handle many different requests at once Ability to work in a fast-paced environment and handle a large volume of phone calls daily Effectively handle upset customers and stressful situations Experience with web chat services is a plus for this position Compensation for the Customer Service Representative Salary: up to $19 an hour

Keywords: The Job Exchange Associates, Inc., Bethlehem , Customer Service Representative Hybrid, Hospitality & Tourism , Pipersville, Pennsylvania