Customer Service Representative/ Scheduler

Company: Manpower Inc
Location: Bethlehem
Posted on: June 23, 2022

Job Description:

Come Create at RicohIf you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.SHIFT: Monday - Friday, 7am-4pm / 8am-5pm (on-site)POSITION PROFILEWorks with inventory control and other CC functional areas to ensure timely and accurate delivery of specified equipment to customers. Coordinates installs with sales or account managers. Uses database and spreadsheet tools to analyze data and process workflows.JOB DUTIES AND RESPONSIBILITIES

• Pre-calls customers to set up Deliveries, pick-ups and relocations
• Prints and scrubs the Ad Hoc Report
• Prints BOL's
• Updates the delivery system with scheduled date and notes
• Emails delivery notifications to Order Processing.
• Updates Oracle DFF notes, CC notes or the Zoom Screen
• Creates Manual orders in the delivery system when needed.
• Responsible for scheduling orders in staging to ensure the CC hits cycle time requirements.
• Performs other duties as assigned.QUALIFICATIONS (Education, Experience, and Certifications)
  • High school diploma or equivalent education is required.
  • One year of customer service experience is required.
  • Must have adequate reading, math skill, and ability to write legiblyStrong Customer Presentation and Communication Skills
  • Must have adequate reading, math skill, and ability to write legibly
  • Database and spreadsheet skills are required.
  • Proficiency in MS Office is required.Why Ricoh?You are our differentiator. You are the face of Ricoh. In order for you to deliver exceptional customer experiences, you need an exceptional employee experience. Our people are the center of what is possible. Expand your horizons. Just because you start your Ricoh career doing one job, it doesn't mean you'll be limited to that position. With a range of available roles and training opportunities, we provide many ways to transform both yourself and your company. Make an impact. We are at a time in our history where your energy, creativity, and thoughtfulness will create a more successful and sustainable future for our company, our communities, and society.Invest in yourself. At Ricoh, you can:
    • Choose from a broad selection of medical, dental, life, and disability insurance options.
    • Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
    • Augment your education with team member tuition assistance programs.
    • Enjoy paid vacation time and paid holidays annually.
    • Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.At Ricoh, we embrace and respect the collective and unique talents, experiences, and perspectives of all people. Together, we inspire remarkable innovation. That's how we live the Ricoh Way. And with our commitment to ethics, you can be sure that we're doing it with transparency, integrity and corporate social responsibility.Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

Keywords: Manpower Inc, Bethlehem , Customer Service Representative/ Scheduler, Hospitality & Tourism , Bethlehem, Pennsylvania