BethlehemRecruiter Since 2001
the smart solution for Bethlehem jobs

Associate Team Leader - Lancaster, Pa

Company: H&R Block
Location: Quakertown
Posted on: April 6, 2021

Job Description:

What you'll do...

This Job Posting covers openings in multiple office locations within the area.

Joining us as an Associate Team Leader, you'll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office.

Helping others is what we do best at H&R Block, which means you'll get to see the impact of your work firsthand. You won't prepare taxes in this role, so prior tax preparation experience is not required. You will be a vital part of the team to deliver on our purpose-to provide help and inspire confidence in our clients and communities everywhere.

You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

Day to day, you'll...

  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
    About H&R Block...

    We are here to live our purpose to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives.

    We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you'll add to the momentum of a forward-thinking company - one that defined an industry and is now leading its transformation.

    It would be even better if you also had...

    • Experience supervising or managing people
    • History of delivering outstanding customer experiences
      Bilingual candidates strongly encouraged to apply!

      What you'll bring to the team...

      • Prior experience working in customer service or similar role
      • Strong organizational skills and ability to plan and manage day-to-day office operations
      • Customer-centric mindset and strong communication skills
      • Computer proficient with the ability to use MS Office
      • Demonstrated ability to work independently with minimal supervision
      • Passionate, determined, resilient under stress and a will to win attitude
      • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
      • High school diploma / equivalent or higher

Keywords: H&R Block, Bethlehem , Associate Team Leader - Lancaster, Pa, Hospitality & Tourism , Quakertown, Pennsylvania

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


92G Food Service Specialist
Description: It takes energy to keep the Army National Guard marching on, and that's where you take the lead. As a Food Service Specialist for the Guard, it's your duty to provide the sustenance your fellow Soldiers (more...)
Company: Army National Guard
Location: Harrisburg
Posted on: 04/16/2021

Retail Customer Service Associate
Description: FedEx - 3633 Hempstead Turnpike Store Associate / Retail
Company: FedEx
Location: Levittown
Posted on: 04/16/2021

Restaurant Delivery
Description: Your time. Your Goals. br What is DoorDash br Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider (more...)
Company: Doordash
Location: Lancaster
Posted on: 04/16/2021


Chef Jobs: Hiring Immediately! Full Time / Part Time - $18-$47/Hr
Description: Find your next job here Will
Company: Part Time Jobs
Location: Lancaster
Posted on: 04/16/2021

Delivery Driver - No Experience Needed - Start Delivering Today
Description: Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger (more...)
Company: Doordash
Location: Hicksville
Posted on: 04/16/2021

Premium Audit Customer Service Associate (Virtual)
Description: Company Summary Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty (more...)
Company: Travelers
Location: Harrisburg
Posted on: 04/16/2021

Restaurant Delivery - Start Delivering Today
Description: Your time. Your Goals. br What is DoorDash br Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider (more...)
Company: Doordash
Location: Lancaster
Posted on: 04/16/2021

Supermarket Shopper (Car Required)
Description: FULL-SERVICE SHOPPER br Why shop and deliver with Instacart br Instacart is the North American leader in grocery delivery. We strive to help make grocery delivery effortless, affordable, and (more...)
Company: Instacart
Location: Harrisburg
Posted on: 04/16/2021

Retail Associate Part Time
Description: What You Will DoAt Lowe's, we've always been more than just a hardware store. We're also home to everything that makes your home feel like home. And for thousands of Lowe's associates, we're home to fresh (more...)
Company: Lowe's
Location: Harrisburg
Posted on: 04/16/2021

Retail Associate
Description: Welcome to Ross Stores, Inc., where our differences make us stronger--- At Ross and dd's, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. (more...)
Company: Ross Stores
Location: Harrisburg
Posted on: 04/16/2021

Log In or Create An Account

Get the latest Pennsylvania jobs by following @recnetPA on Twitter!

Bethlehem RSS job feeds