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Customer Service Specialist

Company: Scandinavian Tobacco Group
Location: Bethlehem
Posted on: September 16, 2020

Job Description:

PURPOSE STATEMENT:--To efficiently and accurately process standard orders from direct customers and sales force, and assist direct customers with the research and resolution of inquiries and/or complaints.This person will be the primary interface between the customer and STG Lane.PRINCIPAL ACCOUNTABILITIES:--Process standard orders received by customer/Field Sales via telephone, fax, EDI, Web Shop, or e-mail.Utilizing Microsoft Dynamics AX or other system programs/departmental resources to answer customer inquiries/complaints.Actively research & resolve distribution issues, product availability, coupon inventory, and order accuracy.Answer inquires related to orders, order status, products, product availability, pricing, invoices, shipping, new account set up, etc.Accurate/efficient processing of customer issues/complaints and proof of deliveries.Handle Consumer incoming calls, logging in Consumer Database for further follow up by Marketing and Quality Assurance.Manages the company return process, call tags, and inventory log, for all unsaleable products and overages, shortages, and damages. Provide Tax Affidavits upon request.Assist management with special projects.Typing, filing, and general department clerical responsibilities.Prepare on demand for management, various reports, and logs in the customer operations field.Communicate with the Credit Department to maintain credit hold status to secure such orders from releasing.Proactive selling and assistance with corporate campaigns.Assistance as needed for Account Research Specialist and Promotion Specialist. --Knowledge, Skills & Experience:--High School degree or equivalent2+ years of multi-product Customer Service experience and/or previous sales experience Microsoft Dynamics AX experience requiredFull competence with Microsoft Office applications Excellent communication and interpersonal skills Excellent organizational, communication, interpersonal, and time management skills; must be deadline-oriented and able to handle multiple assignments with a high level of accuracy.Strong analytical skills, the ability to recommend solutions, and action plans.Detail-orientedStrong math aptitude

Keywords: Scandinavian Tobacco Group, Bethlehem , Customer Service Specialist, Hospitality & Tourism , Bethlehem, Pennsylvania

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